Overview: Our company is looking for a bright, motivated, Technical Support Tier II Technician. Our team consists of over 600 professionals and staff at Dental Office Locations throughout CA, AZ, TX, & AL. The Technical Support Tier II Technician will be expected to process Clinic and Dallas Corporate Incidents using the company ticketing system, as well as solve these issues independently when capable, and at other times will work with other Team Members and vendors to quickly resolve issues. Their duties include helping diagnose technical issues over the phone or in person, documenting end user interactions using various platforms, communicating with business units through email, and providing a positive support experience.
Qualifications: Qualifications: #LI- •Must have a minimum of 5 years of experience in a Technical Support Technician type role •Be able to work in a fast-paced environment and maintain excellent customer service •Possesses excellent written and verbal communication skills and team-focused mindset •Detail Oriented •College degree in a technology discipline is preferred, Technology certifications are a plus •Windows Client and Server operating systems (Win10, 2012) •Experience supporting Macs required •Excellent Hardware and Software troubleshooting skills •Experience with Basic Network devices and architecture •Windows scripting is a plus •Experience with Active Directory •Experience with configuring and imaging of HP Thin Clients is a plus •Experience with VMWare is a plus