1 Helpdesk and Administration Job in Norfolk, VA

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Helpdesk and Administration

Brevco Services

Norfolk, VA | Contractor

$49k-61k (estimate)

3 Months Ago

Helpdesk and Administration

Brevco Services Norfolk, VA

$49k-61k (estimate)

Contractor 3 Months Ago

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Brevco Services is Hiring a Helpdesk and Administration Near Norfolk, VA

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

3 years’ experience (within last 6 years) working as an administrator of online Learning Management System
3 year’s (within last 6) supporting users with new accounts creation, helpdesk support and general support to remote users on the system
3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion
Experience in helpdesk tracking software and trouble ticket supporting software
Experience in producing reports and metrics from a LMS or by interrogating the database
Experience in cyber issues and protecting the system and network from unauthorized access
Two years of vocational training in computer related science or related subjects in the educational domain

DUTIES/ROLE:

Supports the JADL, TRANSNET and e-ITEP system administration and helpdesk operating during normal US office hours (08:00-16:30) Monday to Friday excluding official holidays
Working from the HQ SACT MS/LT Branch at HQ SACT the sys admins will:
ü Review all new requests for accounts on the JADL, TRANSNET and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification
ü Support any helpdesk questions received by email or phone
ü Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform
ü Support various communities of interest within NATO in customization and maintenance of JADL pages
ü Work closely with NCIA to ensure the services are available and operational on the NATO networks
ü Maintain an awareness of any cyber issues that may affect the system delivery or unauthorised access to the system