Job Overview:
We are seeking a reliable and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service and administrative support to our patients and visitors. This is a vital role in ensuring a positive experience for everyone who enters our facility.

Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor
- Register new patients and update existing patient information in the system
- Schedule appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries or direct calls to the appropriate department
- Assist with patient check-in and check-out processes
- Collect payments and process insurance claims
- Maintain cleanliness and organization of the front desk area
- Handle patient inquiries, complaints, or issues in a professional and timely manner
- Collaborate with other team members to ensure smooth operations of the office

Requirements:
- High school diploma or equivalent
- Previous experience in an office or administrative role preferred
- Proficient in using office software systems (Eaglesoft)
- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of medical office procedures is a plus
- Familiarity with phone systems and handling high call volumes is preferred

At our company, we value our employees' contributions and offer competitive compensation packages. Join our team today as a Front Desk Agent and be part of a dynamic healthcare organization dedicated to providing exceptional patient service.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements. The employer reserves the right to modify the description at any time based on business needs.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• On-the-job training
• Paid time off

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person