1 Universal Banker II Job in Bethel, PA
Brentwood Bank is Hiring an Universal Banker II Near Bethel, PA
- Create a superior and meaningful customer focused experience for each customer or potential customer. Be an expert on small business and consumer bank products
- Welcome and actively engage customers/prospects in the lobby, on the teller line, or on the phone
- Take ownership of customer issues and inquiries and other customer originated service needs with the intent of enhancing customer retention and exploring additional sales opportunities. Research and answer customer inquiries and requests regarding accounts, products, rates and services
- Participate in attaining branch goals, by actively promoting bank and related products and services to customers and future customers
- Recommend and sell appropriate products and services (consumer and small business) both in person and on the telephone
- Promote, assist, and educate customer’s use of self service and remote channels, such as ATM, and online banking/mobile banking
- Maintain a working knowledge of the complete line of products and services offered; taking responsibility and initiative to keep up to date with industry developments
- Refer larger business and commercial opportunities as identified during discussions with the customer to the Branch Manager, Business Bankers, or Commercial Lenders as appropriate
- Identify and refer investment sales opportunities to Brentwood Advisors
- Discuss all types of consumer lending needs with customers. Identify and refer customers with mortgage loan needs to a Branch Manager, Business Bankers, or the Home Loans department as appropriate
- Comply with all Federal/State banking regulations and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable. Comply with all Bank operating and security policies and procedures and completes all required annual or job-specific training
- Deliver outstanding customer experience by executing Teller transactions
- Maintain accurate cash counts in individual drawer and assist in branch operating functions throughout the day
- Maintain accurate and detailed logs of customer interactions, referrals communications, preferences, problems and information in Customer Management, Customer Contact History
- Promote a positive image of Brentwood Bank in the community through involvement in community events and other bank functions
- Actively participate in implementing Branch Sales Plans
- Perform Business Development activities such as calling on current and potential customers, attending community activities, on-site events, marketing activities, and pipeline management
- May be required to coach/mentor other Universal Bankers to improve their performance and meet their IDP objectives
- Act as the “Branch Champion” for various Branch processes or Bank initiatives
- High school diploma or equivalent experience required; bachelor’s degree preferred.
- Two or more years banking experience within a branch/branch network.
- Two or more years of proven previous sales experience.
- Two or more years of cash handling experience.
- Knowledge of banking compliance rules and regulations and operating procedures.
- Successful completion of all training classes for the Universal Associate Program (or to be completed within 1 month of hire.)
- Ability to maintain confidentiality, use tact and diplomacy.
- Ability to take initiative in resolving problems and developing recommendations.
- Professional dress and demeanor.
- Demonstrated superior customer service and sales skills.
- Excellent organizational and time management/prioritization skills.
- Strong attention to detail and the ability to multi-task effectively.
- Effective training and mentoring skills.
- Excellent communication skills, both verbal and written.
- Proficient use of Microsoft Word, Outlook, Teams
- Availability to work a flexible schedule of up to 40 hours per week.
- Physical Requirements: prolonged standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10lbs, occasional lifting of up to 50lbs, ability to see and read fine print, must be able to distinguish and count currency.
- The job may require working evenings and Saturdays. Job may require local travel between branches or offsite travel for training.
Job Summary
Full Time
$40k-52k (estimate)
04/25/2024
06/24/2024
brentwoodbank.com
PITTSBURGH, PA
50 - 100
1922
JOHN SLOANE
$10M - $50M
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About Brentwood Bank
Brentwood Bank is a full service Community Bank in the South Hills communities of Pittsburgh, as well as Beaver County. For more than 95 years, we've operated on the principal that banking is a people business. We take pride in maintaining longstanding traditions of strength, service and trust.
The job skills required for Universal Banker II include Customer Service, Products and Services, Communication Skills, Cash Handling, ATM, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an Universal Banker II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Universal Banker II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Universal Banker II positions, which can be used as a reference in future career path planning. As an Universal Banker II, it can be promoted into senior positions as a New Accounts Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Universal Banker II. You can explore the career advancement for an Universal Banker II below and select your interested title to get hiring information.
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