The Outreach Advocate is responsible for providing timely and effective advocacy services to survivors on an emergency and/or ongoing basis, and for coordinating and facilitating street and community outreach efforts in collaboration with community partnerships and outreach affiliations.

RESPONSIBILITIES

· Provide ongoing advocacy and direct services to all assigned clients, including providing compassionate support for survivors over the phone or in person, listening to their needs and goals, and helping them connect with ways to meet those needs and goals.

· Provide crisis intervention to clients as needed, applying empathy and conflict de-escalation skills in all crisis situations, and following through after the crisis to ensure client needs have been met.

· Document and maintain survivors’ confidential information into the Apricot database system.

· Research and locate resources for clients, including eligibility requirements for accessing resources; develop and maintain productive relationships with community resources, social service providers, and other client referral sources; and maintain a current list of all available resources to which clients may be referred.

· Always conduct street outreach efforts in partnership with at least one other person, being consistently mindful of the safety risks involved; coordinate with other staff, volunteers, and contractors to ensure accompaniment at all times.

· Coordinate with volunteer groups to assist in street outreach, including regularly communicating with the person handling volunteers to ensure all volunteer hours are recorded in database, all participants are trained and have signed releases, etc.

· Monitor organization and inventory of street outreach materials and communicate needs to supervisor and/or Executive Director.

· Regularly debrief and otherwise communicate with supervisor about progress, challenges, solutions, and self-care.

· Be knowledgeable about Breaking Free policies, procedures, practices, and values and be willing and able to hold self and others accountable to them.

· Assist other staff however needed to address a client crisis or lack of programming staff.

· Serve as a mentor and role model for survivors and staff.

· Maintain confidentiality of all client information.

· §Other miscellaneous duties as necessary or assigned.

QUALIFICATIONS

· Comprehensive and thorough knowledge of women’s issues, particularly domestic and sexual violence, prostitution, poverty, and addiction.

· Strong interpersonal communication skills, including the ability to speak directly and respectfully in all interactions; the ability to listen with compassion and without judgment; the ability to read, assess, and interpret non-verbal cues; and the ability to de-escalate conflict.

· Comprehensive and thorough knowledge of community resources.

· The demonstrated ability to establish and maintain positive, professional relationships.

· Proficient and comfortable with computers and other forms of technology, especially Microsoft Office Suite (Word, Excel, Outlook, etc.) and Apricot database system.

· Strong administrative and organizational skills with excellent attention to detail.

· Strong ability to multi-task and prioritize in a continuously changing, fast-paced environment.

· Ability to work occasional evenings and weekends for the purpose of assisting during special events/meetings.

· Must have valid driver’s license, reliable transportation, and active car insurance.

EDUCATION

No formal degree or higher education is required, although any educational credits or degrees will weigh favorably in the assessment of required skills and qualifications.

What You Get in Return

• Typical Starting Wage: $20.00 per hour (non-exempt)
• Work-Life Balance: Regular operating Hours: Monday - Friday 9AM to 5PM, with some evenings required, with flexible scheduling. This position will work in office and on the streets of Ramsey, Anoka, Washington, and Hennepin counties, so reliable transportation is required.
• Benefits: Breaking Free offers competitive pay and exceptional benefits to our eligible employees. Benefit eligibility is based on average hours worked per week. Benefits offered include health insurance, dental, vision, employer-paid life insurance, AD&D, long term disability, short term disability, supplemental group term life insurance, critical illness, accident insurance, employee assistance program, and a retirement plan with an employer match. In addition to these benefits, Breaking Free offers full-time employees a competitive paid time off package, which includes paid sick time, vacation, and holidays.

Breaking Free is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person