Mission:

The mission of Bread for the City is to help Washington, DC residents living with low income to develop the power to determine the future of their own communities. We provide food, clothing, medical care, and legal and social services to reduce the burden of poverty. We seek justice through community organizing and public advocacy. We work to uproot racism, a major cause of poverty. We are committed to treating our clients with the dignity and respect that all people deserve.

Position Profile:

The Office and Community Resources Engagement Manager is responsible for assisting the Reception and Resource Manager with the organization and coordination of office operations, procedures, community partnerships, and resource engagement of both the NW and SE centers to help facilitate organizational effectiveness and efficiency on behalf of our client community. This position reports directly to the Reception and Resource Manager and will be expected to work out of our NW and SE Centers four days or more each week, including some evening and weekend work. This position will also work with the CEO Associate & Language Access Coordinator to ensure effective communication across our community partners.

Our ideal candidate is a highly motivated and organized individual skilled in building community partnerships and community engagement. The Office and Community Resource Engagement Manager must be a strong communicator who is flexible, willing to embody the organization's ideals and values, and committed to our anti-racism work. Collaboration among team members is essential, and creative problem-solving is strongly encouraged.

Essential Responsibilities:

Office & Community Resources

Work with the Social Services resource team to build expertise in local resources;

Assist with the collection, organization (Access Manual, etc), and collaborative distribution of community resources across centers at BFC to ensure quality of information and transparency;

Coordinate office supplies and equipment orders, including but not limited to tokens for client transportation, business cards, BFC logo envelopes;

Support program staff in scheduling and planning various trainings and internal meetings (ex: managing the scheduling, invitations, and room set up for quarterly Crisis Prevention training);

Proficient project management with the ability to work both individually and collaboratively;

Provide oversight to the copying and printing needs of both centers; keep stock of paper products, toner, and printer cartridges;

In coordination with the Technology Dept, Language Access and programmatic departments, assist with maintenance of office technology and materials - fax machines, postage meter, printers, copiers for both centers;

Help communicate pertinent information re: closings, holidays for internal and external communications (calendars, website) to the agency's Communication Department;

Makes best use of available resources and takes on other duties as assigned.

Community Center Coordination and Engagement:

Coordinate community requests for use of the agency's Centers located at 1640 Marion Barry Ave, SE, 1700 Marion Barry Ave, SE and 1525 7th Street, NW, including but not limited to maintaining facility-usage contracts, coordinating security as well as opening and closing procedures as well as be an on-site resource for groups (may be after hours and/or weekends);

Collaborate with the CEO Associate & Language Access Coordinator to effectively communicate across community partners;

Maintain existing and recruit new community partnerships and engagement usage within our BFC facilities.

Front Desk & Reception

Provide coverage, as needed, for main reception. We anticipate this will account for about 20% of this position's time. Duties include:

Open the building for business at 8:30am;

Greet, check in and direct visitors to Bread for the City;

Connect clients to appropriate Bread for the City and community programs and staff;

Operate a telephone, receiving and transferring incoming calls;

Maintain professional and courteous manner including under difficult situations;

Help maintain professional appearance of reception areas;

Monitor waiting room, public restroom, and common areas and notify maintenance when necessary;

Other duties as assigned.

Requirements:

5 years of experience in human services, customer service, and/or community partnerships;

Experience managing programs, processes and people within a program;

Ability to use data to inform program decisions;

Desire and ability to provide services within an atmosphere of dignity and respect;

Demonstrated commitment to social justice issues;

Strong time management skills and the ability to juggle multiple tasks and set priorities to meet deadlines;

Excellent customer service and telephone skills, interpersonal skills, and an ability to work well with a wide variety of people;

Ability to work with and for a diverse staff;

Flexibility, optimism, empathy, creativity, and a cooperative spirit in face of hectic working conditions without private office and with frequent interruptions; a sense of humor helps;

The ability to build rapport with diverse clients, coworkers and colleagues through effective communication, listening skills, and empathy;

The ability to work independently and solve problems creatively;

Superior written and oral communication skills and outstanding computer skills, including the capacity to use Microsoft Office and learn other programs to manage a high volume of detailed information and responsibilities;

Demonstrated ability to work as a part of a multidisciplinary team, including the ability to work with volunteers in a professional and collaborative manner;

Willingness to learn and carry out Bread for the City's commitments to social justice and racial equity;

Strong familiarity with Google Organization & Productivity Tools (Gmail, Google Docs, Calendar) and/or ability to learn new technology systems.

The following is a plus, but not required:

Fluency in Spanish and/or other foreign languages.

Bread for the City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, family responsibility, physical or mental disability, medical condition, status as a veteran, or any other category protected by applicable federal, state, or local law, except where a bona fide occupational qualification applies.

You must complete an application through Bread for the City's ADP portal. Click here to review available openings and click on Office and Community Resource Engagement Manager position. Then select apply at the top right hand corner to register for a login and apply for the position. Please upload a resume and cover letter that speaks to your interest and qualifications through this online application process. Your application will not be considered complete unless it includes a cover letter. Only those candidates selected for interviews will be contacted. No phone calls.