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  Medical Assistant Clinical Responsibilities:

• Obtain medical history from patients and record vital signs

• Accurate documentation of services provided

• Prepare patients for examinations, assist with medical procedures and treatments

• Administer medications as directed by healthcare providers or protocol

• Perform basic laboratory tests and collect specimens for testing

• Provide Patient Education as directed by provider or protocol

• Instruct patients about medication and special diets as directed by healthcare providers or protocol

• Conducts basic first aid and CPR

• Awareness of infection control protocols

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  Medical Assistant Administrative Responsibilities:

• Communicate with patients and their families regarding healthcare needs and concerns

• Schedule appointments for patients and maintain medical records as needed

• Answer phones, properly document messages, and provide information to patients as needed

• Order and maintain medical supplies, lab supplies, and other equipment as needed in the exam room and clinical site

• Assist Front Office Associates with scheduling patients when needed

• Manage Patient Referrals to specialists or other services when needed or directed

• Manage and process any prior authorization for medications or medical services as needed

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  Community Health Care Manager Responsibilities

• Co-Manage (with Registered Nurse/Provider oversight) a panel of patients within health center(s), working collaboratively with health center staff to engage patients into care, close gaps in care, manage referrals, coordinate preventative care, and schedule recommended appointments.

• Provide culturally competent community outreach based on available information to effectively engage patients, introduce the care management program, and support participation. Ensure patient understands program benefits, community health care role, how to make best use of the program, and obtain consent to participate.

• Establish trusting relationships with patients to enable effective intervention and support.

• Apply motivational interviewing to conduct screening of specific conditions based on protocols such as severity of substance use, alcohol consumption or safety to identify appropriate referral sources for support. Identify patient strengths, needs, preferences and psychosocial/SDOH barriers to identify intervention opportunities to improved health care outcomes and quality of life.

• Support the patient in identification of actionable wellness, safety, and healthy behavior goals to optimize health outcomes in collaboration with the care team.

• Implement the patient approved plan of care in collaboration with the care team through clinical, community and home-based visits and telephonic support.

• Provide health education/information according to specified protocols addressing patient’s preferred language and preference for pictorial, written, or auditory materials. Refer patients to the Registered Nurse/Provider when they require information related to their health and medical diseases.

• Promote independent patient self-management and healthy living by identifying decision-making opportunities, providing support, and referring to community support services.

• Promote effective connection of patients to a care provider for services. Support independent scheduling of initial and ongoing appointments, reduce barriers to attendance such as transportation or interpretation needs, and conduct follow-up contact and post-visit support.

• Promote effective communication between patients and providers through skill development and pre-visit coaching. Intervene to reduce linguistic, cultural, and other barriers to health care. Encourage adherence to provider advice, treatment plan and keeping appointments. Identify and address barriers to treatment adherence according to protocol.

• Facilitate referrals according to protocols to providers and community-based organizations and programs to address identified needs and barriers to care including housing, transportation, interpreter services, finding a physician, health insurance and benefits, labs, medication assistance, and register patients for appropriate community resources, programs and initiatives. Collaborate with community agencies to coordinate services and reduce barriers to care, aid, advocacy, and support to patients relative to making and keeping service appointments.

• Prioritize patients for program outreach utilizing available information, such reports from health plans, risk stratification, software system and data review, referrals from hospitals and providers and patient self-referral, reports, or other data.

• Provide timely feedback to referral sources.

• Assist with pre-visit information documentation and patient outreach for lab, test, and appointment reminders. Ensure barriers to appointment attendance are identified and mitigated.

• Perform basic administrative duties with high degree of accuracy including note taking, managing team schedules, ordering supplies, arranging office set up, patient registration, reminder phone calls, writing letters, formulating emails, scheduling appointments and meetings for patients and team members, record keeping; and maintaining all forms, databases, protocols, and manuals.

• Participate in interdisciplinary care team meetings as requested to share concerns/barriers and collaborate with patients and providers in developing strategies to support goal attainment.

• Document in designated software system(s) to ensure aligned view among all providers/care team members of patient progress on care plan activities and barriers to goal achievement.

• Assist with data entry and management for closing gaps of care.

• Participate in measurement of care/case management program effectiveness.

• Handle confidential information in accordance with HIPAA, state and federal privacy and confidentiality rules.

• Certified medical personnel (RMA/CMA, etc.) must function under the direct supervision of a physician, Registered Nurse, or Advanced Practice Provider. This role is a supportive one and does not involve making independent decisions regarding practice.

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  Communication and Interpersonal Responsibilities:

• Effective verbal and written communication with patients and healthcare professionals

• Active listening and empathy when interacting with patients.

• Maintaining patient confidentiality and privacy per HIPAA (Health Insurance Portability and Accountability) guidelines

• Collaborating with the healthcare team, both internal and external stakeholders

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  Performs other duties as assigned.

• Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

Mission: To provide evidence-based healthcare utilizing a patient empowered team approach resulting in individual wellness.

Vision: Best place for patients to receive care. Best place for providers to practice medicine. Best place for employees to work.

Values: Integrity, Respect, Empathy, Ethics, Excellence, Diversity, Safety, Professional.