Bravium Consulting is Hiring a ServiceNow System Administrator - Local to Washington DC Near Rockville, MD
Description Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive. We are inclusive, collaborative, and quickly growing. Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process. We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:
Commitment to Excellence
Honesty and Integrity
Team Oriented Approach
Respect for the Individual
The ServiceNow System Administrator responsible for collaborating with the ServiceNow team and customers while adhering to industry standards for configuration, development, support and maintenance of the ServiceNow platform. You will work with stakeholders to understand, propose, and deliver solutions using ServiceNow best practices. The Admin may be responsible for UI, Workflow and Application development activities, facilitating rollouts of new applications, enhancements and new modules and customizations. Additionally the role is responsible for including, but not limited to:
Day-to-day administration of the organization's new ServiceNow platform
Identify bottlenecks and develop optimizations & customizations based on needs.
Work with other IT team members to drive the best adoptions and use of the ServiceNow platform.
Perform daily maintenance and issue resolution
Coordinate daily ServiceNow ticket requests
Support implemented and proposed solutions on the ServiceNow platform
Requirements
US Citizenship
Local to the DC Metro area
Bachelor's Degree
Certified (CSA) ServiceNow System Administrator
Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
Experience in functional operations (Adding users, groups and modifying roles, etc.)
Ability to create workflow activities and approvals
Experience in configuring alerts and notifications
Ability to review upgrade history and status
Control system access and data security
Run reports, configure service level agreements (SLAs), and perform instance branding and customization
Understanding of the SaaS (software as a service) business & technology model
Understanding and experience in configuration management principles
Interest in learning and taking on increasingly complex tasks
Excellent communications skills required - verbally with all levels of customer IT and business management, as well as written with technical assessments and project related reports
Demonstrated self-direction and attention to detail with ability to work in a fast paced and changing environment with short deadlines
Strong organization and process improvement skills Ability to work independently and as part of a team
Communication skills to communicate at all levels of the organization
About Bravium Consulting Bravium Consulting provides technology and management consulting services for the public and private sectors. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions. We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year. Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team. We are committed to excellence so training, supporting, and empowering our team is a top priority for us. We offer competitive salaries and a comprehensive benefits package which includes:
15 PTO days
11 paid holidays
Medical Insurance with 80% employee premium support, 25% family premium support
Dental Insurance with 80% employee premium support, 25% family premium support
Vision Insurance with 80% employee premium support, 25% family premium support
Short Term and Long Term Disability coverage with 100% premium support
401k Program with Bravium matching 100% of up to 4% of salary