Job Summary: Under the direction of the Manager, Evaluation and Referral to Treatment, the Clinical Support Staff (CSS) perform a wide range of data collection and coordination of referrals received from all referral sources. The primary responsibility is for the efficient and effective processing of referrals, communication with referral entities, and coordination and support of the Bed Placement Nurse, LICSW’s and ERT Leadership. The Clinical Support Staff receive referrals and assists in all phases of the referral process including data gathering for entry into the computer system, ensuring the information received from the referral source is complete and accurate, and appropriate hand off to various ERT Clinical, Leadership, and Support team members. Utilizing the Call Intake functionality within the HCIS system, the Clinical Support Staff enter and ensure all required information is appropriately documented so that physicians, nursing, social workers, nurse supervisors, and various other clinical team members have everything they need for easy and accurate referral management. The CSS is an ambassador for the Retreat and exemplifies excellence in customer service to all patients, families, referral sources, and internal staff.

QUALIFICATIONS:

1. Associate Degree or above in a related health care field is preferred. High School diploma or equivalent (GED) is

required. Strong and relevant customer service backgrounds will also be considered.

2. A minimum of three (3) years previous admission/registration/referral management experience in a large, complex

psychiatric, acute care, or multi-physician group healthcare setting preferred.

3. A minimum of two years’ experience working in a behavioral health environment preferred.

4. A strong, out-going, empathic presentation with the ability to obtain sensitive information from patient’s in crisis is an

absolute must.