Summary: Under the direct supervision of the Housekeeping Supervisor, this position ensures clean, orderly, and attractive conditions of Brasstown Valley Resort.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Ensure all necessary materials are on cart before leaving the main linen room.
• Tours lobby and conference center looking for areas which require immediate cleaning.
• Reports damage immediately to Housekeeping Manager/Supervisor and follows Engineering reporting procedures.
• Keeps all resort entrances free of debris and garbage.
• Cleans windows and glass doors.
• Cleans floors including vacuuming & shampooing carpets, sweeping, dusts, mopping or wet mopping floors.
• Empties trash receptacles.
• Dusts and polishes lobby and conference center furniture, fixtures and other surfaces (low/high dusting).
• Cleans restrooms thoroughly, including washing sinks, toilets, urinal, exposed pipes and doors.
• Cleans men/women locker rooms – toilets, sinks and mop floors.
• Restock all supplies.
• Performs Room Attendant duties when needed.
• Follows all Lost & Found procedures with guest items left behind.
• Checks under furniture and furniture cushions for debris and remove.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service –Adheres to the Coral Hospitality Basics of Service standards.
• Interpersonal Skills – Listens to others without interrupting.
• Teamwork – Contributes to building a positive team spirit.
• Ethics – Treats people with respect.
• Professionalism – Follows through on commitments.
• Quality – Monitors own work to ensure quality.
• Quantity - Works quickly.
• Adaptability – Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.
• Initiative – Volunteers readily; asks for and offers help when needed.
• Safety – Observes safety procedures.

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Demands The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms’ climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds.

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Resort. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.