Oversee the daily scheduling, tracking and reporting of service activities for assigned Service teams. Effectively and respectfully interface with customers, service technicians and department staff.

Responsibilities include, but not limited to:

1. Properly schedule and document all daily service activities for assigned Service teams.
2. Enter service requests, received via phone, fax and email, into system. Ensure each customer's account information is correctly entered and updated.
3. Prioritize service calls. Determine the needs of the customer and match to an appropriately-skilled technician.
4. Dispatch service calls in a timely manner. Inform customers of ETAs and notify promptly of any delays, as they occur.
5. Collect pertinent account information from new/pending customers for credit verifications/approvals.
6. Track daily progress of service calls.
7. Issue purchase orders (POs) and enter data into system accordingly. Track/resolve open POs. Coordinate with Accounting through doc-link system.
8. Communicate with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary.
9. Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate.
10. Assist with scheduling preventative maintenance calls per customer's scope of service and as directed by Service team supervisor.
11. Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed.
12. Collect daily technician time-cards. Review each for accuracy and promptly enter information into system.
13. Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices.
14. Meet with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
15. Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work. Close out appointments for work completed.
16. Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
17. Facilitate and maintain a cohesive and respectful work environment.
18. Perform additional assignments as requested/needed.

Skills, Knowledge, Qualifications & Experience:

• High school diploma or equivalent
• 5 years of progressive experience in dispatch, administration, and customer service
• Thorough understanding of business/industry practices, standards and processes
• Thorough understanding of and respect for safety and OSHA rules and regulations
• Excellent motivational and team-building qualities
• Strong written and verbal communication skills
• Strong organizational and problem solving skills
• Advanced computer skills (MS Office); WennSoft experience a plus
• Outstanding customer service skills and the ability to handle multiple demands calmly and politely
• Must be detail-oriented and adept at multi-tasking

Ranked as a Top 50 Specialty Contractor in ENR Magazine, Brandt is one of the largest MEP firms in the United States. We perform the entire mechanical and/or electrical phases of large commercial, institutional and industrial construction projects. Brandt is headquartered in Carrollton, Texas, and maintains additional regional offices in Austin, Fort Worth, Houston, San Antonio and Waco.

The Brandt Companies, LLC is an affirmative action, equal opportunity, minority/female/veteran/disabled employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), national origin, disability, genetic information, veteran status, or any other category protected by law.