Job Description:

Service Support

• Perform basic preventive maintenance and assist others in performing intermediate and advanced corrective maintenance tasks.
• Uses basic knowledge of engine/generator mechanical and electrical operation to perform tasks or assist others
• Replaces batteries, belts, and hoses; changes and/or tops off oil and filters
• Properly and completely fills out all service reports, PM checklists and timecards within department guidelines; Ensures they are legible and accurate with sufficient detail for service accounting needs.
• Works on a flexible work schedule and responds to emergency calls as needed
• Obtains pre-assigned work orders by schedule date, customer name, service level and locate/ load parts, check for any special instructions; Travels to job site, performs scope of work, provides detailed computerized template report and timecard upon work assignment completion for daily accountability.
• Proficiently and accurately evaluate, test, diagnose and troubleshoot basic and intermediate problems on gas or diesel engines and generators (out offuel, dead battery, etc.); Give recommendations for and make associated repairs. Communicate, plan, complete, and document all troubleshooting and repair procedures within standard repair times.
• Performs load bank testing with full understanding of both Reactive/Resistive testing.
• Performs block heater installation and installs battery chargers.
• Performs advanced troubleshooting and corrective maintenance; and assists or leads others in performing intermediate and advanced troubleshooting and corrective maintenance tasks on engines, generators, and other associated mechanical and electrical equipment.
• Uses basic knowledge regarding Automatic Transfer Switch ("ATS"); electrical equipment, lights, motors, computers, etc.
• Performs control panel conversions, re-tapping generator ends, and isolating/replacing faulty breakers.
• Sets up, starts, and operates equipment as directed both in-house and at customer locations.
• Prepare various reports as directed to maintain accurate records on equipment and preventive maintenance.
• Assist with Level II Technician training and supervision

Safety

• Maintain thorough knowledge of and actively practice and promote safe working activities in accordance with OSHA, EPA and other required regulations dealing with safe operation of all equipment.
• Report all recognized unsafe conditions or acts to Management.
• Wear proper PPE when necessary.

Additional Responsibilities

• Will provide and use their own tools that are necessary to complete the job requirements. Necessary tools listed in "Essential Tools" section.
• Attend training sessions as required.
• Perform all other duties as assigned.

Competencies

Education

• High school diploma or general education degree (GED)
• Graduation from Technician/Maintenance training program preferred

Certifications & Licenses

• Possess a valid Texas driver's license

Experience

• 1O years of experience in a related field

Talents

• Trouble-shooter
• Time Management
• Communication Skills
• Problem Solving
• Inventiveness
• Proficient with Microsoft Suite Applications