Description

Job Summary

The Shift Lead works productively to fulfill their job requirements and assists the Store Manager in

achieving store goals of customer satisfaction and profitability.

Duties and Responsibilities

Essential

• Follow company safety standards and report issues.

• Helps customers with purchases, finding items, and so forth.

• Create a customer friendly atmosphere throughattitudeand action.

• Complete cashier and other customer service activities for customers.

• Clean store, bathrooms, outside grounds as needed and directed.

• Stock coolers, shelves, and consumable items as needed.

• Assist in fuel spill clean-up as needed.

• Follow all company policies and procedures.

• Assist in completion of required paperwork as directed.

• Close and balance registers and report any variance to Manager.

• Assist in inventory management processes as needed including stocking items, inventory counts, and product checks.

• Ensure hot food items (where applicable) are prepared and delivered according to company standard.

• Attend to customers and the cleaning of the store to help provide a clean friendly and fun shopping experience.

Additional

• Cover additional shifts as assigned.

Supervision of Others

• Assist in day-to-day supervision of store associates.

Work Environment

• Typically work is performed in retail store setting.

• Frequent work around fuel and fuel pumps, around moving vehicles, in parking lots, and on outside grounds.

• May work in hot or cold environments.

Physical Demands

• Able to stand for extended periods of time.

• Able to sit for extended periods of time.

• Able to move freely around work location (internal and external).

• Able to climb stairs and ladders, kneel, bend, and stoop.

• Able to push or pull equipment and items.

• Able to lift up to 55 lbs.

• Able to move about office/store setting to complete responsibilities.

• Frequent use of phone, computer, store, and office equipment.

Travel

• Negligible

Qualifications

Knowledge, Skills, and Abilities

Required

• Have previous experience in restaurants, retail or a position involving customer contact is preferred.

• Strong verbal and written communication skills.

• Strong computer skills and able to learn company systems and processes.

• Adheres to the company'svalues and ethical expectations.

• Able to effectively multitask.

• Strong customer service focus.

• Excellent leadership skills and able to motivate team.

• High integrity and ethics and is trustworthy in cash management.

• Basic math skills for accurately delivering change to customers, and inventory counts.

Preferred

• High School Diploma/GED.

• One or more years experience in retail operations or a related field.

• One or more years experience in retail management.

• Experience with Point of Sale, Accounting, and Time Collection systems.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.