Description

Job Summary

The Area General Manager (AGM) is responsible and accountable for all restaurant activities and assumes complete responsibility for multiple restaurants as necessary. The AGM is responsible for building strong relationships with guests, team members, vendors, and the local community.

As a Rusty Taco Area General Manager You Will

• Provide a high level of interaction with restaurant guests and team members to ensure the Rusty Taco Experience is delivered to build guest loyalty.
• Positively and quickly respond to customer concerns. Correct potential problems before they affect customers.
• Hire high quality people who demonstrate and ensure consistent customer satisfaction.
• Be responsible for implementing programs for team member recognition.
• Maintain restaurants at the level necessary to meet or exceed the company standards for Quality, Food, Service and Cleanliness.
• Utilize labor effectively to meet budgets while ensuring high quality of service.
• Travel to brand locations and lead restaurant management in the planning, implementation, and execution of day-to-day operations initiatives within assigned region.

Train and Develop

• Continuously improve the skills, knowledge, and morale of all employees. He or she treats the employees with dignity and respect; creates an environment where the entire team does the same.
• Be responsible for effectively utilizing all training programs from new employee orientation up to and including management training classes.
• Oversee all safety programs and ensure complete compliance for a safe work environment.
• Recognize qualified employees and implement development plans to get them ready for the next position. Continually develop adequate numbers of shift leaders/ trainers to meet the objective of the budgeted plan.
• Be responsible for evaluating an employee’s performance based on clearly communicated standards and expectations. This may include making tough decisions regarding all performance-related issues in the restaurant; confront poor performance and handle all terminations.

Apply Business Management Principles

• Maximize financial performance and profit and clearly understand the restaurant level P&L.
• Develop and execute the business plan (key elements include fiscal responsibilities, labor forecasting, cost control, community donations, and profitability) for the restaurant.
• Plan, communicate, delegate, and follow up with the management team regarding all elements of the business plan.
• Execute company-wide marketing programs, initiate programs on time, correctly and with minimal direction.
• Identify and develop local restaurant marketing strategies to maximize sales.

Practice Appropriate and Fair Business Practices

• Be responsible for ensuring all business and personnel practices are within the law and consistent with policies and procedures.
• Be a role model and set a positive example for the entire team in all aspects of business and personnel management.
• Enforce all labor laws (federal, state, and local).
• Follow procedures to maintain the safety and security of all employees, customers, and company assets (building, cash, equipment, supplies).
• Uphold company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.

Travel

• 75% - Travel required to multiple restaurant locations within an assigned geographical area.

Qualifications

Knowledge, Skills, and Abilities

Required

• Two or more years’ experience as a General Manager or General Manager in the QSR/Fast Food industry.

• Attention to detail to ensure accuracy of reporting.
• Excellent customer service skills.
• Adheres to the company’s values and ethical expectations.
• Basic computer functions (MS word, excel).
• Food Handlers/Food Safety Certification.
• Responsible Alcohol Service Certification, where applicable.

Preferred

• Three or more years of experience as a Training General Manager or General Manager in the QSR/Fast Food industry.

Physical Demands

• Able to stand for extended periods of time.
• Able to move freely around work location (internal and external).
• Able to climb stairs and ladders, kneel, bend, and stoop.
• Able to push or pull equipment and items.
• Able to lift up to 25 lbs.
• Able to move about office/restaurant setting to complete responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.