Bracco Diagnostics Inc. is a subsidiary of Bracco Imaging which is part of the overall Bracco Group. The Company specializes in the clinical development, marketing and sales of diagnostic contrast imaging agents. Bracco Diagnostics Inc. primarily markets its products to hospitals throughout the United States. Bracco Diagnostics Inc. is committed to the discovery, development, manufacturing and marketing of imaging agents and solutions aimed at providing a better use and management in terms of diagnostic efficacy, patient safety and cost effectiveness.
Job purpose
This position will provide customer support and education to Nuclear Medicine and PET customers to enhance customer satisfaction and further strengthen our level of service to existing, new, and potential customers.
Main Responsibilities, Activities, Duties and Tasks

• Provide full support for the prospective and current CardioGen-82 customers to include Cardiac PET introduction presentations, radiation safety, training, and ongoing continuing education.
• Train all customer personnel on the CardioGen-82® generators, infusion system operations, Cardiac PET image acquisition/processing parameters on the different camera/scanner models and appropriate safe handling of radioactive materials (ALARA).
• Provide infusion system installation and ongoing support by completing required infusion system initial testing, monitoring customer use and product interactions and documenting observations for continued product improvements.
• Act as the initial contact for CardioGen-82® troubleshooting problems/issues to new and existing customers. This includes development and implementation of troubleshooting techniques to ensure thorough understanding of the issue which will lead to problem resolution.
• Serve as the primary liaison between Professional Services & customer base on generator or infusion cart problems/issues and complaints.
• Partner with the customers to develop a short and long term strategy to ensure immediate and ongoing success of the CardioGen-82 program.
• Work collaboratively with the Field Nuclear Accounts Managers and Leadership Team at all points of the sales process. Jointly develop a strategy to achieve the yearly sales quota and targets for customer retention.
• Partner with the Nuclear Medicine Marketing team and field sales organization to ensure customer satisfaction and loyalty.

Supervisory Responsibilities
N/A
Education

• BS/BA preferred
• Minimum 3 years experience in nuclear cardiology imaging
• Experience with cardiac PET preferred
• Experience with cardiac PET installations, applications, and/or troubleshooting preferred

Certificates, Licenses, Registrations

• Nuclear Medicine certification required through NMTCB and/or ARRT (N).
• Must be a licensed driver without restrictions and able to drive a car.
• Field Sales Credentialing demands various vaccinations and background check requirements. Candidates have to comply with all credentialing obligations, including a 10-panel drug screen, in order to have access to the medical facilities conducting business with Bracco.

Professional knowledge (Core Competencies)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the core competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Functional and Technical expertise in Nuclear Medicine Imaging
• Teamwork
• Excellent computer skills
• Strong oral and written communication skills
• Accountability
• Ownership

Soft Skills – Company Values & Behaviours
Adhere to the Bracco’s core values, including:

• Passion: Connecting People and Networking; Be Yourself
• Extraordinary: Leading People and Delegation; Courage
• Continuous Evolution: Insight and Learning Agility; Digital and Technology Orientation
• Sustainability: Long-Term Value Creation; Accountability

Core Relationships

• External Customers ( Nuclear Medicine and PET department staff, Cardiologists and Radiologists)
• Region Business Manager
• Nuclear Medicine Marketing and Field Sales Team
• Professional Services and Nuclear Medicine Operations Team

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel requirement is approximately 75% and includes evenings, and some weekends.
• Position is Field Based
• Hospital/healthcare facilities
• Travel environment (airport, hotels)

Bracco Diagnostics Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, or any other protected status.