JOB PURPOSE:

This position is dedicated to the advanced problem-solving of the executive leadership team’s technology needs while providing exemplary "white glove" service.

This position is responsible for the troubleshooting of hardware, software, and network-related issues, the diagnosis of equipment and addressing configuration issues, supporting special off-site events, being a liaison with other groups, working with strategic vendors to fully resolve issues, and provide executive event, town-hall, and all hands event support. Note: Event support includes AV, streaming, media, communication, and video services for executive events and meetings. On-call Weekend, after-hours, and holiday support as necessary.

REQUIRED JOB QUALIFICATIONS:

* Bachelor degree OR Technical Certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.
* Knowledge of ITIL v3 framework and ITSM systems.
* Knowledge of workforce enablement technologies.
* Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
* Infrastructure domain knowledge and required technologies including 3rd party solutions.
* Ability to drive the use of analytics to improve service, availability, and customer interactions.
* Drive incident resolution and issues escalated by executives.
* Experience working with executives in diverse situations to install, troubleshoot, and resolve open items.
* Provide front-line executive support for the majority of incidents/problems.
* Drive service introduction for new capabilities (simple / medium).

LOCATION: Onsite - Richardson TX

POSITION: 3-month assignment - Contract to Hire

SALARY: $40 - $41 Hourly

HOURS PER WEEK: 40

HOURS PER DAY: 8

Job Type: Full-time

Pay: $40.00 - $41.00 per year