BOYS & GIRLS CLUBS OF PALM BEACH COUNTY

POSITION DESCRIPTION

Job Title: Volunteer Coordinator

Department: Marketing

Reports To: VP of Marketing & Business Development

Exempt/Non-Exempt: Non-Exempt

Primary Function:

The Volunteer/Mentor Coordinator recruits, trains, and supervises volunteers assigned to Club sites and implements the Mentoring with Impact program throughout the organization. The Volunteer/Mentor Coordinator will train staff to assimilate volunteers and mentors as supports to program delivery in the Clubs. The Volunteer/Mentor Coordinator will oversee the use of outcome measurement tools and generate statistical data to a show the impact of the programs, especially the Mentoring with Impact. The volunteers recruited by the Volunteer/Mentor Coordinator should reflect a balance of college students, local community service organizations, and others who can participate in a range of volunteer service projects. The Volunteer/Mentor Coordinator will provide program development and management, adjusting content as needed.

Key Roles (Essential Responsibilities):

• Recruit volunteers based on the needs of the organization.
• Recruit, train and assign volunteers to various programs and events (details of the size and scope of these projects will be provided by Volunteer Coordinator to the volunteer)
• Support Club staff in supervising the day-to-day efforts of the volunteers at each Club.
• Present to college campus and local community organizations, student groups, faculty, and staff to obtain volunteers, and collaborate on service events.
• Facilitate the training of all volunteers, work with the volunteers to make sure that all trainings meet Boys & Girls Clubs of Palm Beach County quality standards.
• Identifying projects through needs assessment and ongoing communication.
• Assist Club staff in implementation of program and support volunteers.
• Research relevant community organizations to coordinate additional volunteers.
• Establish and regularly update volunteer schedule and project.
• Communicate regularly with volunteers through check-in phone calls, e-mails, and personal appreciations for their efforts.
• Document and log volunteer hours and report hours to CAFO.
• Collect and manage feedback from all parties involved in volunteer activities, including volunteers, Club staff, Club members and community members through written reports, testimonials, and verbal comments.
• Share feedback with Club staff to acknowledge strengths, successes and to make improvements for future activities and programs.

Relationships:

• Internal: Maintain close, daily contact with volunteers, staff and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; instruct; and advise/counsel.
• External: Maintain contact and build relationships with community groups, schools external staff and volunteers, donors and others to recruit or to assist in resolving challenges.

Skills & Knowledge Required:

• Bachelor’s Degree or equivalent combination of education and work experience.
• Ability to train and supervise volunteers.
• Valid Florida license with safe driving record.
• Experience in leadership role.
• Demonstrated experience recruiting, training, managing, and supporting volunteers.
• Ability to build relationships and work with Club staff, volunteers, Club members, and community members.
• Strong language and communication skills (written and oral).
• Ability to give presentations to large groups.
• Desire to share the Boys & Girls Clubs mission with the community.
• Community service experience is a plus.
• Ability to work with people from diverse backgrounds.
• Ability to work well independently and on a team.
• Availability, dependability, and willingness to be flexible.
• Demonstrated ability to solve problems and think strategically.
• Enthusiastic and positive attitude toward helping others.

Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand; walk; use hands to finger; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Occasionally required to sit.
• Frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Type: Full-time

Pay: $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Volunteer management: 1 year (Required)

Work Location: In person