Job Details

• Conduct intakes with clients and families  
• Complete weekly phone calls to clients on waiting list as needed and answer phone calls to provide customer service 
• Call and schedule clients for intakes and appointments according to program procedures and complete follow up phone calls for reminders or missed appointments
• Provide referrals and community resources to clients and families 
• Document all services rendered including phone contact, completed services and record in database 
• Attend staff/volunteer meetings and trainings  
• Ensure a productive work environment by working as a team member, contributing to team meetings and providing feedback to support decision making; continuously manage own time and resources 
• Continuously develop own knowledge and skills in each of the various Community Health Services programs in order to diversify skills 
• Be resourceful and possess a knowledge of community based mental health and family services 
• Effectively use Microsoft Office applications, electronic scheduling and database software 
• Build partnerships with parents, families and community partners 
• Maintain close, daily contact with staff, members and supervisors to receive and provide information, discuss issues, explain or interpret guidelines and instructions
• Maintain contact as needed with external community groups, schools, members, BGCGG partners and others to promote and ensure information and referral services for the Community Health Services Programs are successful
• Ensure the ARCHES office meets health and safety standards and ensures the safety of all clients 
• Work with diverse populations in a culturally competent manner
• Maintain strong organizational skills with attention to detail, follow-up and manage demanding caseload 
• Maintain strong communication skills; both written and verbal, and provide feedback regularly 
• Maintain knowledge of HIPAA and confidentiality regulations; follow organizational procedures 
• Act as English/Spanish or English/Vietnamese translator when interpretation is needed for services and activities related to case management and facilitating Medi-Cal applications 

• Attend trainings regarding the Medi-Cal screening process, including updates regarding changing requirements 
• Assist families in applying for Medi-Cal, if applicable, and discusses follow-up health care  
• Act as a patient advocate for clients requiring assistance with healthcare/provider issues for the purpose of facilitating access to Medi-Cal health insurance coverage
• Actively encourage parents regarding enrolling uninsured children in health insurance
• Advocate for families enrolled in Medi-Cal needing health care services by assisting them in utilizing Medi-Cal covered health care services, and providing follow-up with families as needed 
• Encourage health prevention and awareness 
• Arrange transportation for clients to access health services 

• Assist in planning community outreach events, develop marketing materials, and attendcommunity events  
• Assist in collecting, entering and compiling data relating to clients served and services provided
• Assist in screening, selecting and enrolling clients, and follow up with phone contact as needed  
• Maintain skills in project management; skills in providing training; networking skills and ability to establish collaborative relationships