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TITLE: Membership Clerk

PERFORMANCE PROFILE SOURCE: Youth Development Professional

DEPARTMENT: Operations

EMPLOYMENT STATUS: Regular PART TIME with a Variable Schedule

REPORTS TO: Clubhouse Director

SALARY (Hourly): $10.00

This is a Fair Labor Standards Act nonexempt position.

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PRIMARY FUNCTION:

Membership Clerk is responsible to maintain accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers questions and provides clerical support to club staff. Membership Clerk may also assist Youth Development Professionals in program areas, as needed. The typical hours for this position is M-F, 2:00p-6:00p during the school year.

KEY ROLES (Essential Job Responsibilities):

1. Assist with public relations and recruitment efforts to increase the visibility of programs, services.

2. Ensure a healthy and safe environment, ensuring facilities, equipment and supplies are well maintained.

3. Effectively use and work in the Membership Tracking System to enter new member applications; enter program attendance on a daily basis

4. Track member payment plans and follow-up until payments are received in full. Alert Program Manager when unable to collect.

5. Provide detailed information of Boys & Girls Club, packages, services, facility features and hours of operations.

6. Actively promote the branch, services, and programs, promotions and/or discounts available.

7. Maintain a clean; safe, fully stocked and well organized work area.

8. Provide a high level of customer service to guests.

9. Perform clerical duties as needed, such as filing, photocopying and collating.

10. Receive, sort and route mail; maintain and route publications.

11. Answer telephone calls; record and convey accurately; monitor telephone usage.

12. Compile reports as required by management in a professional and timely manner to include, but not limited to: monthly reports, grant program reports, membership tracking.

13. Regularly attend, participate in and support training, Clubhouse staff meetings and Professional Development and In-service days.

14. Provide high level administrative support to the Program on an on-going basis.

15. Ensure effective communication with members, parents, community leaders and organizations.

16. Ensure compliance with organizational policies set-forth in the Standard Operating Procedures

17. All other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Work with staff on special events to carry out programs.
• Act as role model to club members.
• May be required to drive Club van periodically.
• Temporarily fill in at other Clubs when necessary due to critical staffing requirements.
• Assist the Clubhouse Team in maintaining a clean and safe Club environment.

RELATIONSHIPS:

Internal: Maintains close, daily contact with Clubhouse Director to interpret and explain organizational mission, program objectives and standards, and provide/receive information. Has regular contact with members and volunteers as needed for advice and counsel.

External: Maintains contact with external community organizations, companies, schools, parent groups and others to assist in resolving problems and to publicize Clubs.

SKILLS/KNOWLEDGE REQUIRED:

· High School/GED required. Some college preferred.

· Detail oriented ability to manage multiple tasks and prioritize.

· A minimum of two years’ work experience in an office setting or similar position

· Must be advanced in computer skills including Microsoft Office Suite and database entry

· Strong communication skills, both oral and written.

· Must be detailed-oriented and have the ability to multitask.

· Must possess basic math and money handling skills.

· Ability to be efficient and productive in a fast-paced environment

· Skills in executing fund-raising events.

· Demonstrated ability in working with young people, parents and community leaders.

Environmental Conditions:

The employee is subject to both indoor and outdoor environmental conditions. Activities occur inside and outside.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

Must be able to physically engage in any and all programming while overseeing the Clubhouse program area.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Job Types: Part-time, Temporary

Pay: $9.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Life insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person