JOB TITLE: Front Desk Assistant

PROFILE SOURCE: Administrative Professional

REPORTS TO: Operations Director

FLSA STATUS: Exempt X Non-Exempt

SHIFTS: -Summer Programming (3pm-6pm)

- After School Programming (2:30pm-6:30pm)

PRIMARY RESPONSIBILITIES:

Understand all Club policies including Club rules, discipline policy, Club emergency plans, Parent/Guardian handbook, etc. Understand and operate MyClubHub for member and activity tracking. Ensure all members are checked in & out of MyClubHub properly. Greet and engage with Club members and families to ensure they are provided the best experience possible at Club.

KEY FUNCTIONS:

• Ensure a healthy and safe environment, supervising guests and members to ensure they are in approved, designated areas only.
• Manage the front door and ensure parties do not pass the front desk without a validated reason for being onsite.
• Manage the front desk and serve as receptionist for the Club during business hours.
• Answer incoming calls, fielding questions and redirecting as needed.
• Collecting forms and payments for enrollment, late fees, etc.
• Manage sign up sheets and communications regarding field trips.
• Create, print and distribute rosters for the week.
• Provide parents with basic Club information and program updates.
• Enter daily attendance and program attendance.
• Keep the front desk and lobby organized and cleaned.
• Organize lost and found as necessary.
• Keep all lobby displays and bulletin boards organized and up to date.
• Attend all staff meetings as required.
• Create flyers and informational postings for Club events and special happenings.
• Perform other administrative duties as assigned by the Operations Director or Membership Coordinator.
• Participate in cleaning Club facilities as needed.

ADDITIONAL RESPONSIBILITIES

• Assist Membership Coordinator with social media and newsletters.
• Prepare for external events and community use of the building.
• Participate in special programs and/or events.
• Set up & strike the front desk area or program area as needed.
• Daily problem solving, critical thinking, and ability to adapt.

SKILLS/KNOWLEDGE REQUIRED

• Minimum of highschool diploma or GED required.
• 1 years experience providing customer service and front desk support.
• Fluency in Spanish is strongly preferred.
• Attention to detail.
• Computer literacy skills including microsoft office, canva, google docs.
• Strong communication skills both verbal and written.
• Ability to work in a fast paced environment.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• 401(k)

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Cashiers, NC 28717: Relocate before starting work (Required)

Work Location: In person