29301DEPARTMENT: Management/Operations

SALARY RANGE: $65,000 to $105,000 (Base, Variable & Performance Pay Combined)

Full benefits

REPORTS TO: President/CEO

1)Operations: Directs/manages overall daily operations of more than one designated campus with the primary concern for safety, right sized staffing, staff continuity and team strength, quality programs and service delivery, meeting enrollment goals, supervision and training of staff, and key contact relations. Provides direction to Campus Directors in the areas of recruiting and retaining participants to maximize participation, program quality, personnel management, facility and relationship management, and resource management.

2)Community Relations and Advocacy. Develops and maintains strong relationships with key partners and members of the community in order to advance the Boys & Girls Clubs mission. Advocates for youth and youth issues that are consistent with the Boys & Girls Clubs mission.

•Responsible for insuring onsite inspections are completed 2 times a month at each campus, providing immediate feedback to the campus director on methods to improve quality and safety of program. (inspections cannot be completed by site CD or staff)

•Ensure safety procedures are being followed.

•Ensure program schedules are being followed and programs are being conducted in accordance with BGCCR standards.

•Identify trouble areas in campus operations and work with Campus Directors to devise and implement procedures to address issues.

•Ensure an environment that facilitates achievement of Youth Development Outcomes, with overall responsibility for cleanliness, attractiveness and safety of environment and equipment.

•Provide leadership and direction to Campus Directors in the management of their designated campus.

•Additional and/or other duties as assigned.

•Determine staffing needs based upon average daily participation numbers and program/facility requirements. Monitor site compliance and coach as necessary.

•Works with Area Directors and/or Campus Director to ensure campus' are properly staffed at a 13.5 to 1 ratio with motivated youth development professionals. HR professionals to provide support when necessary.

•Create and promote enjoyable working environment and strong staff teams that foster stable staffing that results in low staff turnover and absences.

•Identify training and professional developmental opportunities for staff based on needs of designated Clubs and ensure staff members participate in all required training opportunities and learning modules. Facilitate and/or conduct additional trainings.

•Ensure policies and procedures are adhered to during the supervising and evaluation process. Evaluate direct reports.

•Additional and/or other duties as assigned.

•Work with area directors and/or campus staff and the customer recruitment and retention team to meet or exceed enrollment goals.

•Secure space for program delivery during times schools are not in session.

•Develops and maintains public relations, promoting and recruitment of membership within the campus. Coordinates all publicity for programs and services within the Campus and the community in conjunction with Marketing/Development plan for the organization.

•Additional and/or other duties as assigned.

•Maintain open regular communications with key stake holders for each campus. Meet a minimum of once per quarter with stake holders to understand and address concerns for each campus. Stake holders include, but not limited to, school principal (or designee), parents, and community partners.

•Develop collaborative partnerships with public, civic groups and social agencies within the community. Represents the organization and interprets its objectives, standards and programs.

•Maintains close, daily contact with Club professional staff to interpret and explain organization mission, program objectives and standards, discuss issues, and provide/receive information. Maintains contact with Support Staff, Account Representatives, and Professional Development.

Internal: Support effective Board roles and functions, acting as liaison to Board and keeping them advised of activities and needs of each campus. Attend Board and related committee meetings.

External: Maintain contact with key stake holders, as well as external community groups.

•Ensure that campus staff adheres to all policies/procedures and directives.

•Ensure administrative work and systems are adhered to.

•Payroll hours tracked in iSolved and adjustments made daily on site by the campus director.

•Ensure that Campus Directors and Program Staff are receiving necessary information and communicating with management/support staff.

•Additional and/or other duties as assigned.

•Identify BGCA and community resources to support organizational programming.

•Provide information and resources to campus staff to support quality programming.

•Knowledge of program development, planning, delivery and implementation.

•Knowledge of national and local programs that support specific Core Program area.

•Market program impact in community and campus sites.

•Ensure program reports are completed and Campus Directors track program data.

•Support local, state and national program activities.

•Additional and/or other duties as assigned.

•Bachelor's degree from an accredited college or university in a related field. Executive Track BE GREAT University graduate preferred.

•A minimum of five years work experience in a Boys & Girls Club or similar organization with a minimum of two years at management level.

•Thorough knowledge of youth development theory and the mission of Boys & Girls Clubs.

•Demonstrated ability in working with key community members.

•Demonstrated ability in personnel supervision, leadership skills, facilities management, and the recruitment and retention of key personnel.

•Strong communication skills, both verbal and written.

•Ability to train, supervise, and motivate staff.

•Knowledge of computer software applications.

•Valid driver's license, a good driving record, and consistent access to a motor vehicle with appropriate insurance coverage.

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. Ability to write reports and correspondence. The ability to clearly and concisely exchange/receive ideas, facts and or technical information with others. Ability to define problems, collects data, establish facts and draw valid conclusions. The employee is required to use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. The employee is required to operate a motor vehicle. Work environment: Normal office environment.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.