What would I be doing?

POSITION SUMMARY

The incumbent in this position is responsible for meeting and exceeding guest expectations by providing and maintaining a high level of guest service to both internal and external guests, using Boyd Gaming VIEW service standard. The incumbent is also responsible for all Spa Front Desk operations, such as greeting and accommodating guests. Incumbent maintains organization and cleanliness of the Spa office, stockroom, treatment suites, and fitness center, and facilitates payment processing, reservations, scheduling of Massage Therapists, clerical duties, and promotion/selling of retail and services.

Responsibilities

• GENERAL ACCOUNTABILITIES

  (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Provides superior guest service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.
• Provides friendly, efficient and accurate service during guest check-in and checkout. Provides guests with instruction and expectations for scheduled treatment(s) as well as instruction for the fitness center.
• Monitors and maintains organization and cleanliness of work area, reception area, fitness center, and treatment suites. Ensures that all supplies and amenities are stocked and available to guests (slippers, robes, towels, linens, beverages, etc.). Stocks and sanitizes treatment suites and discards soiled linens.
• Keeps an accurate cash bank, makes change, handles sales transactions and properly distributes cash gratuities at the end of each shift. Able to process gift cards, sales and redemption.
• Maintains and monitors inventory par levels and notifies Hotel Leadership when ordering is necessary.
• Schedules and confirms appointments in a timely manner, between numerous service providers. Provides accurate knowledge of all spa services to inquiring guests.
• Reports any safety hazards to Hotel Leadership.
• Promotes and sells spa services and meets monthly sales quotas, if applicable.
• Assists in other job functions, as needed.

What are we looking for?

• JOB QUALIFICATIONS

  • Superior guest service skills and excellent communication skills required.
  • Knowledge of fitness and equipment preferred.
  • Computer and phone skills a must.
  • Ability to manage multiple tasks.
  • Ability to work a flexible schedule, weekends required.
  • Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
  • Ability to work and make decisions in a fast-paced environment. Must be able to prioritize and organize tasks.

  These skills and abilities are typically acquired through previous guest service experience in a guest facing role involving high profile guest contact, or through two months of on-the-job training.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Corporate MissionWe, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.Company VisionBoyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.