Account Manager Job Description

About Boxzooka

Boxzooka is a cutting edge, technology driven, retail ecommerce solutions provider specializing in international sales technology and order fulfillment headquartered in Secaucus, NJ with a new facility located in Harrisburg, PA.

Become part of fast-growing team who works hard and plays even harder. The position excitingly offers internal advancement opportunities!

Account Manager, Job Description Summary:

The Account Manager is responsible for ensuring that Boxzooka maintains all of its commitments to our ecommerce clients and operates in a manner consistent with being recognized as a premier fulfillment provider.

Account Managers are the front line of our Client Care team. He or she is to provide superior customer service internally and externally. Account Managers help nurture our customer relationships by using effective and prompt communication and follow-up on all pending matters. The Account Managers group reports directly to the Director of Client Experience and, as integral part of the Account Management Team, is an action oriented, cross-functional position. He/she is the conduit of information, data, analytics and insight between our brands' and our operations that support them.

This candidate will facilitate the mutual respect and effective communication vital to this process, while maximizing Boxzooka's revenues and ensuring that the highest quality service standards are met. A key responsibility will be to proactively monitor and manage client activities related to order processing and inventory control including the development of forecasts and operational requirements.

Essential Duties and Responsibilities:

• Entirely responsible for managing operational, financial and SLA excellence for assigned clients through clear communication and holistic planning with both the external client and internal departments

• Organize Weekly Client calls to review performance and proactively address upcoming needs
• Review Weekly Forecasts with Clients and communicate action plans to Operations team to ensure all deadlines are met
• Conduct Quarterly Business Reviews and Client On Site Visits
• Increase profitability for both Boxzooka and Clients by proposing tailored cost and time saving initiatives throughout the operational process
• Utilize the global customer service software to resolve service tickets, communicate with customers and collaborate with Operational partners on client's fulfillment services requests

• Arrange Special Projects and manage timelines and costs along with operations
• Manage Inbound and Inventory issues through stock checks, cycle counts, quality audits and supply management
• Assist with Outbound Order special requests such as cancellations, ship method updates, address corrections
• Address problem orders with missing inventory, on hold orders, and aged orders
• Facilitate transportation requests, track and trace shipments per customer requests with various carriers (USPS, UPS, DHL, FedEx, RR Donnelley, etc.).

• Develop strong understanding of B2B vs B2C order management and create detailed B2B guidelines for the operations team
• Coach and develop Account Coordinators through training on best practices and involvement in special projects

Requirements:

• E-commerce, distribution and/or strong project management experience is a plus.
• EDI and wholesale fulfilment experience is a plus
• Account management experience in a service-oriented company.
• Must possess strong written and verbal communication skills.
• Excellent problem-solving capabilities.
• Proficient with all MS Office applications - especially MS Excel and PowerPoint.
• Self-driven and able to perform tasks well with little direction.

To shine in this role, the ideal candidate will possess:

• Key traits, such as; Initiative, Resourcefulness, Decisiveness, Drive, Adaptability, and Motivational Leadership.
• An understanding of the client management role and required responsiveness to client needs.
• Strong influence skills and ability to manage and coordinate business projects with the clients.
• The ability to work on multiple projects, manage time and meet deadlines.
• Strong collaborative team working skills and ability to work in a high-pressure environment
• A startup mentality and drive focused on being proactive, not reactive.

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of Account Management experience do you have?
• How many years of Customer Service experience do you have?
• How many years of Fashion or Retail Product experience do you have?
• How many years of Fulfillment Center experience do you have?
• What is the highest level of education you have completed?
• Do you speak Spanish?

Job Type: Full-time