Self-Storage Property Manager

Job Summary:

Ensure efficient operation of our self-storage facility. Duties include maximizing sales & occupancy, controlling delinquencies, performing required custodial and minor maintenance functions and other duties as assigned.

Duties and Responsibilities:

Perform daily functions of running the self-storage facility in accordance with company standards:

• Promote rentals of storage units by competently handling telephone and in-person inquiries and providing information to customers.
• Effectively utilize computer system to log all transactions and tenant data / correspondence.
• Collect funds by phone and in person and post payments.
• Complete daily walk thru inspections, checking locks and cleaning units as needed.
• Conduct limited retail sales following proper cash management procedures.
• Resolve any customer issues effectively and in a timely manner.
• Open and close the office daily.
• Contact tenants for issues such as past due accounts, auction notification, concerns with units, etc.
• Monitor the physical condition of the facility and report maintenance requirements.
• Keep office and restroom clean and organized.
• Maintain exterior areas and grounds attractive and free of debris.

Skills and Competencies:

• Skill in interacting with the public and providing excellent customer service.
• Polite and respectful, listening to customers’ concerns.
• Able to learn and consistently apply company policies and procedures.
• Communicate effectively, including handling telephone calls efficiently and relaying messages accurately.
• Understand the features and benefits of the facility and affiliated products and be able to leverage for increased sales.
• Confidence to work with minimum direct supervision.

Qualifications and Requirements:

• Professional presentation and appearance.
• Able to perform light maintenance and clean-up tasks.
• Familiarity with computer software programs.
• Frequent lifting up to 25 pounds, bending, reaching above shoulder level, pulling, typing, prolonged standing or sitting.
• High school diploma or equivalent.
• Valid driver’s license.
• Successful background check.

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Independent Work: 1 year (Preferred)

Work Location: In person