Purpose
Perform effective operation of the front desk of assigned office.
Key Responsibilities
Leadership and Direction

• Perform work under moderate supervision. Receive direction on moderately complex assignments, tasks, and execution. Work is frequently reviewed by more senior staff to ensure application of sound techniques and principles. Review work produced by junior staff for quality assurance.

At the Operational and Company Level

• Represent the company in a professional and responsible manner.

Do the Work

• Greet, assist, and provide direction and information to clients, visitors, and other guests of the company in a professional and friendly manner.
• Administer all incoming phone calls and ensure all calls are redirected accordingly.
• Take messages as needed.
• Receive, sort and forward mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Provide callers with information such as company address, directions to the company location, company fax numbers, and other related information.
• Maintain reception area.
• Perform other administrative duties as assigned by the office manager.

Success Metrics and Competencies
Ideal candidate will consistently demonstrate...

• Strong sense of urgency in responding to constituents.
• Effective verbal and written communication skills.
• Self-reliance and ability to operate independently with limited direction.
• Effective working relationship with internal leaders and peers, as well as external clients.
• Ability to effectively manage multiple time-sensitive tasks.
• Excellent phone etiquette and customer service skills.

Education, Work Experience, Licensure/Certifications, and Technical Requirements

• High school diploma or equivalent GEDor commensurate relevant experience.
• Entry level position, no prior experience required. Anyoffice and administrative experience a plus.
• Experience operating a multi-line phone system.
• Experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Professional appearance, demeanor, and excellent attendance and punctuality.

Physical Demands and Working Environment

• Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic.
• Mobility around an office environment.
• Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Occasional lifting or carrying up to 20 pounds.
• Occasional pushing or pulling up to 20 pounds.
• Occasional reaching outward or above shoulder.

Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice.
#LI-CE1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)