About

MSP Support Desk Administrator

Due to rapid growth, we are looking to bring on an experienced MSP Support Desk Administrator to our dynamic team. The ideal MSP Support Desk Administrator will have a minimum of 2 years of experience working for a Managed Service Provider.

The MSP Support Desk Administrator will heavily use MS O365, MS Azure, and AWS, various virtualization tools (VMware & Hyper-V), and desktop / networking support.

The MSP Support Desk Administrator will assist end-users in all areas of need while identifying risks daily. The selected MSP Support Desk Administrator Interpersonal skills : such as telephony skills, communication skills, active listening and customer care to provide the highest quality of customer service.

MSP Support Desk Administrator Experience :

• 2 years of experience working for a Managed Service Provider REQUIRED
• Configure and install various computer and Windows servers
• Good understanding of MSP / MSSP support tools, techniques and how technology is used to provide IT services
• Migrate O365 / G-Suite / Servers
• VMware and Hyper-V virtualization tools experience
• Contacts software and hardware vendors to request service regarding defective products, to get software patches, or resolve user issues
• Install and maintain approved security tools, and policies, and follow procedures to implement
• Support, configure, maintain and upgrade corporate customer’s networks (routers / switches / firewalls) and in house servers
• Install and integrate new server hardware and applications under the supervision of a more senior engineer

MSP Support Desk Administrator Benefits :

• $50k $60k
• Health / Dental / Vision
• PTO / Sick / Holiday
• 401(k)
• Must have MSP experience to be considered for this opportunity*
1 day ago