Service Manager 

Since Bowditch Ford first opened its doors in March of 1949, the family-owned business has been growing and nurturing its family of customers, friends, and team members. The friendly atmosphere of this neighborhood business cultivates customers for life and very often earns the loyalty of multiple generations of patrons within families. There is no greater testimonial to quality than that which is shared by satisfied customers with their friends and family. At Bowditch Ford loyalty is a two way street. Customers are loyal to the dealership and the dealership demonstrates loyalty to its customers through consistent quality service and dedication.

Bowditch Ford's performance in sales and service quality has been recognized at the highest levels of Ford Motor Company. Earning the prestigious President's Award for 24 years is testimony to Bowditch's commitment to quality and customer service. Personal attention tailored to each individual is a hallmark of the Bowditch Ford experience. This unique approach is a refreshing change from the one-size-fits-all mentality used by many other companies. At Bowditch Ford each individual is valued. We are seeking a hard working motivated Service Manager to join our team.

What We Offer:

• 401K
• Health insurance
• Dental insurance
• Short and Long Term Disability
• Company paid life insurance
• Paid holidays and vacation
• Training & Tuition Reimbursement
• Brand new state-of-the-art facility
• Family owned and operated
• Employee pricing on all parts, service and vehicle purchases
• Use of company vehicles or demonstrators for eligible employees

RESPONSIBILITIES:

• Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.

• Required to understand and keep abreast of all federal, state and local regulations that affect their operations

• Interacting with and managing a staff of technicians

• Leading our service management & reconditioning activities

• Interacting with external vendors

• Fulfilling all service activities needed to meet or exceed operating plan goals

• Implementing and maintaining effective reconditioning processes and flows

• Effective vehicle production and inventory control

• Managing technician productivity

• This is a hands-on, working position

REQUIREMENTS:

• Strong communication skills to deal with customers, employees and vendors.

• Valid driver's license with clean driving record. 

• At least 2 years of automotive management and automotive customer service experience

• Experience with implementing structured business processes

• A hard-working can-do attitude

• Excellent interpersonal and management skills