The Entry Level Customer Support Rep will serve as the main point of contact for our company to the local community as a service provider.

The position will focus on the coordination and execution of community outreach events to increase the awareness of the program as well as enroll eligible benefit recipients.

The Customer Support Team champions initiatives for the greater good through impactful promotional strategies and events.

The ultimate goal of the program is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security.

Responsibilities :

• Create, distribute, and collect records of program participants
• Create program activities and accurate participant records in unique databases
• Maintain up-to-date and accurate records of community participation in databases
• Attend database management training as required by funders and / or division leadership
• Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
• Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis
• Provide general assistance to the members of the division
• Ensure participant files contain all necessary and up-to-date participation documentation
• Assist in day to day operations of the division / program as needed
• Assist in the completion and processing of reports for the division
• Perform all other related duties as assigned by operational management

Last updated : 2024-05-08