Bouldering Project’s mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We’re driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose. 

The Operations Manager is the guide for front desk staff in creating a welcoming, accessible, smooth and high-quality experience at Bouldering Project Dallas. Responsible for leading staffing, retail, training, and cross-departmental logistics for the front desk team, the Operations Manager brings enthusiasm, vision, and leadership to the hub of the gym: the front desk. They are the drivers of culture and experience at BP. 

STAFF MANAGEMENT

• Interview, hire, train, manage, evaluate performance, and facilitate growth opportunities for all ops staff. 
• Schedule staff via organized, nimble, and efficient staffing systems within a seasonal labor budget.
• Manage with positivity, flexibility, and a growth mindset with a focus on radical candor and ongoing feedback. 
• Maintain employee motivation and job satisfaction via dynamic leadership and support.
• This position is responsible for coaching, mentoring and actively leading the operations team in the BP customer service vision and values.
• Support regular, scheduled staff performance conversations to share feedback and nurture growth, and also give staff a place to share feedback around their position and your performance. 
• Communicate proactively with staff to understand the real-time needs of the facility.
• Maintain discipline, quality, and professionalism among staff.
• Empower, enable, and assist the supervisors in overseeing all floor activities.
• Support supervisor growth and development through coaching and delegating management of key operational areas such as retail and supplies purchasing.
•  Communicate with management and staff, as needed, to ensure operational quality and consistency across gym offerings. 
• Create efficient systems to intake, communicate, and lead the incident reporting process.
• Interview and onboard new operations staff as needed. 
• Assist the accounting department with payroll and keeping HR systems up to date.

• Work with the Facility Manager to maintain a clean, organized, and efficient facility. 
• Serve as Covid-19 lead in continual research and policies for staffing/facility.
• Shift Supervisors will be safety leads on the floor.
• Ensure that facilities and equipment remain clean, functioning, and high quality.
• Quickly communicate/coordinate re: facility repairs and needs.
• Ensure all facility supplies are in stock; including cleaning and member supplies. 

• Maintain retail vision, stocking levels, and inventory replenishment processes. 
• Ensure that all Operations Specialists maintain retail stocking and presentation. 
• Maintain organized, clean, and thoughtfully-arranged retail and lobby areas. 
•  Create, maintain and ensure training on retail inventory and POS processes and incorporate Approach software.
• Conduct monthly physical inventories and support retail loss prevention.
• Create retail-specific brand events and offer learning experiences for the operations team. 

• Serve as Operations Specialist in both scheduled and coverage shifts, or other roles as needed.
• Daily Operations Management Responsibilities. 
•  Oversee the financial and labor hours budgets for the Operations department.
• Lead weekly meetings with the supervisor team. 
• Attend the management team meetings and support gym-wide events and initiatives.
• Expect to have weekly meet-ups with the GM and the management team.
• Be proactive in professional development and work with the GM on continual leadership development. 
• Work with GM to organize and staff community events, and work with the Marketing Team to support staff as promotions occur. 

• Practice and support risk management.
• Act as Incident Commander in an emergency in the building.
• Ensure all programs have sufficient emergency support through systems and notification sequences.
• Maximize loss prevention.

• It is imperative to maintain excitement about the culture and community at the Bouldering Project Dallas. The Operations Manager is at the forefront of this aspect of the gym. The Operations Manager leads the staff in supporting the Bouldering Project Dallas community and must conduct themselves accordingly.

• 2 years management experience working with a team of 15 staff members. 
•  Additional leadership experience is helpful.
• Retail experience and proficiency in Approach is helpful. 
• Proficiency in Google and Microsoft Office suites.
• A basic understanding of accounting principles.

• Duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends. Duties often occur before and after regular business hours. The Operations Manager should expect to be onsite and reasonably available to staff when not at the gym via phone, google chat and/or email.

Top applicants may be interviewed on a rolling basis. 

Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.