Description

Job Description
This position greets and directs patients and visitors with professionalism and courtesy. Obtains patient paperwork for check-in, ensures accuracy and completeness of patient demographic information in computerized EMR system. The receptionist is responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical duties.

Requirements

Primary Job Responsibilities:

• Greets and interacts with patients, staff and visitors in a prompt, professional and friendly manner, determines the purpose of visit, and directs them to appropriate person or department(s). Additionally, checks patients in and out, collects necessary documentation and demographic information, collects co-pays, pre-payment for procedures, payment on balances due at time of visit or those that are past due.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offers voice mail or redirection of calls as needed.
• Schedules appointments for patients either by phone when they call or in-person after an office visit.
• Uses computerized EMR system to match physician/therapist/clinician availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/scheduling patterns.
• Communicates as needed with physician/therapist/clinician and other staff about any patient concerns or issues related to scheduling. 
• Answers non-medical questions and gives routine non-medical instructions. 
• Consults with Front Office Manager and/or EMR Educator about any system problems.
• Explains financial requirements to the patients or responsible parties and collects co-pays as required.
• Keeps the reception, patient areas and break room clean and organized. 
• Opens and closes office as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Adheres to HIPAA policies at all times.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Provides excellent service to all customers (internal and external) with a positive, helpful attitude.
• Cross-trained in reception duties to assist in all departments – Clinic, MRI and PT
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Performs other duties as assigned. 

Additional Department-Specific Responsibilities: MRI:

• Verifies patient demographics, secures signatures on applicable authorizations, histories and other forms, and prepares patient file for technologist.
• Occasionally assists MRI Technologist in positioning patients for the diagnostic procedure.
• Researches and verifies patient insurance benefits, including: obtaining pre-authorization when applicable and advising patients about co-insurance and deductibles due at time of service.
• Process MRI claims for reimbursement following completion of procedure.

Physical Therapy:

• Verifies physical therapy benefits with insurance companies.

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Performance Requirements: Knowledge: Knowledge of medical practice protocols related to scheduling appointments. Knowledge of computerized scheduling/EMR systems. Knowledge of customer service principles and techniques. Knowledge of medical terminology, radiological terminology (MRI only) and organization services. Knowledge of staff responsibilities to accurately direct callers.

Skills: Ability to use multi-line phone system, including transferring calls and paging. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Skill in communicating effectively with physicians/clinicians about scheduling preferences. Adequate hearing to answer phone and speak with patients. Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities: Ability to work well under pressure with minimal supervision. Ability to elicit appropriate information to route calls to the appropriate person or schedule appointment with the appropriate provider (or secondary provider in instances when preferred is unavailable). Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls. Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management/EMR software.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.

Mental/Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is largely a sedentary role. Requires repetitive motions with the wrists, hands, and fingers. Requires sitting/standing for extensive periods of time. Requires ability to reach above shoulder height. Requires corrected vision and hearing to normal range. Requires bending and twisting at the waist, reaching high and low, talking, hearing and seeing. May lift and carry items weighing up to 50 pounds.

MRI-Specific Mental/Physical Requirements: Additionally, due to the proximity to the diagnostic equipment and the requirement to occasionally assist in positioning patients, certain implants, devices or objects may be hazardous to you and may interfere with the diagnostic procedure. The MR system magnet is ALWAYS on, so internal metallic objects or fragments, foreign bodies, implants, devices or objects may necessitate removal from employment.

COVID-19 considerations: We follow CDC recommendations for a safe working environment. Masks, hand sanitizer and social distancing.

COVID-19 vaccination required to be considered for this position BoulderCentre for Orthopedics is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Company Paid Benefits 

Employee HDHP Plan 

Basic Life/AD&D –Guardian

16 days of PTO per year 

7-7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions· 

Medical

HSA and FSA

Dental

Vision

Short-Term Disability

Voluntary Life and AD&D

Flex Spending Accounts

General Purpose Healthcare FSA

Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)

401K