*** For tax purposes, applicants must be Colorado Residents.

Do you enjoy working with friendly and helpful people in a positive work environment? Are you ready to embrace a career that offers a variety of learning opportunities? Are you looking to make a positive impact on peoples' lives in our community?

Consider a career at Boulder Medical Center (BMC). We are 100% privately owned and Physician operated, we provide care in over 20 different specialties, have 90 providers practicing today, we employ 325 Healthcare Professionals, and we have locations through-out Boulder County, CO.

Summary:

Boulder Medical Center (BMC) is actively recruiting for a Centralized Scheduler to join our team! This position will work full-time 40 hours per week Monday through Friday, remotely.

Job Perks:

• Full-time employees are eligible for medical / dental / vision, flexible spending, company-paid life insurance and Short Term Disability (STD) as well as several voluntary benefit options, RTD EcoPass, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
• Part-time employees are eligible for medical / dental / vision, company-paid life insurance, voluntary benefits, RTD EcoPass, 401(k), and holiday pay (if regularly scheduled to work on an observed holiday).
• Day shift schedules are Monday through Friday. There are occasional voluntary four (4) hour shifts on Saturday mornings from 8 am - 12 pm for several primary clinics (Family Medicine and Pediatrics).
• Experience working in both primary care and specialty care clinics.

Job Duties:

• Answers the telephone by the third ring when possible, identifying name and department. Addresses scheduling needs in a friendly, efficient manner.
• Repeats provider’s name, the date, time of the appointment, and location of appointment before completing the call. Promptly and courteously notifies patients of a provider’s absence and/or delays as needed.
• When transferring a call, informs caller to whom and where the call is being transferred if at all possible.
• Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
• Correctly schedules appointments according to provider preference and scheduling protocol. Displays awareness of and compliance with scheduling changes. Utilizes scheduling protocols as needed for each department and assist in updating as needed.
• Reschedules appointments as needed, canceling previously scheduled appointment, calling the patient if needed.

Required Experience:

Skills and Abilities:

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
• Must have excellent customer service and communication skills.
• Strong computer and data entry skills.
• Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
• Neat, well-groomed appearance and courteous manner.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Job Requirements

• High school diploma or equivalent.
• Associates Degree or some college coursework in Business or Healthcare Administration, preferred.

Previous Experience:

• Two (2) years of previous work experience involving public contact, preferably with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting, highly desired.
• Bi-lingual ability (Spanish), a plus.

Salary Range:

• $18.36 - $23.50/hour; depending on experience

Location(s):

• Position works 100% remote. Ability to be available for onsite training required especially during first week of employment. For tax purposes, applicants must be Colorado Residents.

BMC offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and STD as well as voluntary benefits, RTD EcoPass, 401(k), Paid Time Off and 6 holidays annually. Part-time employees are eligible for medical/dental/vision, company-paid life insurance, voluntary benefits, RTD EcoPass, and 401(k).