TENANT SERVICES JOB DESCRIPTION

RESPONSIBLE TO: Director of Tenant Services

JOB SUMMARY: Develop, coordinate and implement tenant activities/events. Lead large and small group activities/events. Encourage community participation by tenants in activities providing physical, social, intellectual and spiritual development with an opportunity to use individual talents and skills.

QUALIFICATIONS:

• Prior experience in planning and implementing activities and events is preferred
• A sensitivity and aptitude for working with the elderly
• Able to understand the needs of seniors.
• Possess skills to communicate effectively with those to whom you report and with tenants and their families.
• Must pass a criminal background check

EDUCATION and/or EXPERIENCE: High School Degree. Prior work with the elderly is preferred to be hired for this job; other pertinent experience includes and school, hospice, day care, residential care facility or Dementia facility.

WORK ENVIRONMENT: Primary responsibilities will be conducted in clean, well-lit, climate controlled areas such as client rooms, hallways, work rooms, client dining area and meeting rooms. The noise is usually moderate. Exposure to cleaning supplies and building equipment. Exposure to body fluids, infection, odors, illness and behavior of tenants. Some travel to meetings and seminars may be required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Occasionally climb and balance; stoop, kneel, crouch, or crawl, talk or hear; feel or smell.

The employee must regularly lift and/or move up to 20 pounds, occasionally lift and/or move supplies, equipment, and materials weighing approximately 35-40 pounds. Specific vision abilities required by this job include close, distance and depth perception, the ability to adjust focus.

Must have emotional stability needed to cope with the mental and emotional stress of the position.

TECHNOLOGY: Must have knowledge of computers and Microsoft Office.

ACTIVITIES RESPONSIBLITIES/ DUTIES:

• Develop plans for programming that meets tenants’ needs each month
• Provide ideas for the monthly activity calendar
• Provide ideas for the monthly newsletter
• Leads or assists with activity programming
• Engage residents to participate in planned activities
• Evaluate effectiveness of programming
• Help organize and set up for each day’s activities
• Assists with special events and family functions.
• Offers suggestions and ideas for improvement
• Appropriately communicates with tenant and/or tenant’s family
• Demonstrates good interpersonal skills.
• Assists tenants in developing interpersonal relationships in socializing effectively and in developing the confidence needed to participate in group activities.
• Must be compassionate and work with tact and ethical awareness.
• Must be flexible and adaptable to changing situations.
• Must be able to prioritize and organize work effectively and efficiently.
• Communicate and cooperate with Administration, Nursing and Dining Services in planning activities and events.
• Promotes tenants’ independence, not dependence, by offering choices and fostering self-help skills.
• Must be punctual, with satisfactory attendance record. Provide proper notice of tardiness or absence.
• Must have knowledge of crafts and games; record keeping procedures, activity procedures and knowledge of the community.
• Decorate building for holidays and events

MARKETING RESPONSIBLITIES/DUTIES:

• Assist in helping update Boulder Estates website and social media sites.
• Attend community meetings as requested by Supervisor
• Assist Director of Tenant Services and Executive Director as needed in this area.

OTHER FUNCTIONS:

• Works as a team member with other personnel
• Ability to learn and assist in other areas of the building.
• Report resident changes or issues to Supervisor and/or Nursing.
• Responds appropriately to safety hazards, fire drills and other emergency situations.
• Reports injuries to self, tenants or visitors immediately to the supervisor.
• Maintains at all times privacy and confidentiality of tenant, tenants’ records and tenants’ living environment.
• Understands and adheres to the Vulnerable Adult and Abuse prevention policy. Is familiar with the home care Bill of Rights and adheres to it.
• Document as required.
• Report needed supplies to the Supervisor.
• Offers suggestions and ideas for improvement.

REQUIRED SKILLS AND ABILTIES:

• Must be punctual, attendance satisfactory; provide proper notice of tardiness or absences.
• Required to complete dementia education at hire and do continuing education as needed.
• Attends department meetings as required.
• Must follow building dress code, maintain good personal hygiene and grooming.
• Must be mature and emotionally stable, use a calm, kind tone of voice with residents, staff and family members.
• Must be able to prioritize and organize work efficiently to accomplish workload within time allotted.
• Must be adaptable and flexible to changing situations.
• Must be compassionate toward the elderly, and work with tact and ethical awareness, ensure personal tenant information is kept confidential.
• Must work as a team member. Must be willing to help others, assist with maintaining a clean work and storage area.
• Must maintain a positive attitude.
• Must respond appropriately to safety hazards and emergency situations.
• Must follow safety rules and regulations.
• Report injuries/accidents to supervisor immediately per building procedures.

This job description is not meant to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the Director of Tenant Services or Executive Director.

Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Work Location: In person