Location: Portsmouth, NH (Hybrid/Remote) - We can hire fully Remote candidates in the U.S. Only. The schedule for this position is Monday-Friday 10:30 am - 7:30 pm EST. 

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth, NH office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role: Payment Operations Specialist

As a member of the Paymode-X Operations Team, the Payment Operations Specialist's primary responsibilities include processing outbound supplier payments for our business-to-business payment network. This dynamic person will be responsible for processing domestic and foreign payment exceptions, ensuring check payments are managed and adjusted, handling international payment inquiries, inbox management, and critical daily processing for our bank partners, external Clients, and internal business associates. The Operations Specialist will leverage any and all resources required to effectively and efficiently complete all processing and Client communication on time.

How you will contribute:

• Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
• Prioritize payment processing and Client delight within every assigned task
• Collaborate with team members on innovation, process improvements, and problem solving
• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
• Analyze and assess Client payments and funding while providing succinct and clear communication internally and externally Perform additional ancillary tasks
• Be able to work 10:30 am – 7:30 pm to support Operational tasks with occasional support from 8:00 am – 5:00 pm EST as needed

What will make you successful:

• Prior experience in Treasury, Cash Management, Operations, or Banking
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.
• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Strong communication (verbal/written) and customer service skills
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Proficiency utilizing the Microsoft Office Suite, especially Excel
• Bachelor’s degree in Accounting, Finance, Economics or similar is a PLUS
• CTP, CPA or MBA is a PLUS

You’ll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.