Summary Description:

The Interior Service Technicians primary responsibility is to perform interior horticultural maintenance for customers with care and efficiency, primarily for our commercial clients. In order to ensure the highest level of services are provided, additional duties and responsibilities may be assigned as needed.

Job Duties and Responsibilities (Essential Functions):

• Exceed clients expectations by providing professional, courteous and efficient service at all times.
• Manage assigned client accounts and daily route effectively.
• Responsible for providing excellent care and service to client accounts by:
  • Grooming and trimming plants
  • Probing soil for appropriate moisture levels
  • Cleaning plants with a duster, hand washing and/or spraying as needed.
  • Keep track of tools on job site
  • Write up special services as needed, so they can be scheduled (large tree trimming, pesticide application, after hour cleaning request, large plant material transplanting and replacements.)
• Must be able to drive in downtown Seattle and in the greater Seattle area.
• Work vehicle maintenance:
  • Maintain clean vehicle at all times, ensuring interior and exterior cleanliness.
  • Remove personal items from vehicles daily (lunchboxes, cell phones, garbage, etc.).
  • Adhere to Company maintenance inspection policy.
  • Report any and all accidents (regardless of nature and severity) immediately.
• Identify plant replacements, create replacement tickets and install small replacement plants and flowers as needed.
• Ensure work sites are restored to original condition, or better if necessary upon departure, ensuring no dirt, moss or debris is left behind upon completion of service.
• Cultivate and maintain positive client relationships, including relationships with managers and co-workers.
• Maintain a positive, solution-oriented approach to service while communicating with our customers.
• Project a good company image to our customers and the general public at all times.
  • Ensure a professional appearance, good hygiene and a clean uniform
  • Use proper horticultural references.
• Understand and uphold Interior Service Department Quality Standards.
• Must be able to identify common tropical plants.
• Continue own education by staying informed of industry trends, learning new skills and asking questions when appropriate.
• Is flexible and understands the importance of cooperation and teamwork.
• Use time management and organizational skills to prioritize and plan work for the day/week.
• Report problems and/or concerns with equipment and tools immediately.
• Advise manager/s in a timely manner if additional assistance is needed so that it can be arranged.
• Drive safely! Respect the legal speed limits as posted.
• Ensure working hours, including overtime, have been recorded accurately and truthfully for each time period worked.
• Participate in company LEAN activities and maintain areas as assigned.
• Monitor salesforce, emails, and phone messages throughout workday and respond in a timely manner, always following the company Sunset Rule for internal and external communications.
• Update and utilize Salesforce in daily work, keeping accurate and up-to-date records on all accounts.
• Other duties as assigned.

Knowledge/Skills/Abilities:

• Ensure knowledge of the appropriate safety and environmental revisions. Handle plants and tools with care, being concerned with safety and security.
• Set a positive example by displaying a pleasant and approachable demeanor and remaining friendly and courteous at all times.
• Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative. Assume responsibility for own work and for performing tasks correctly.
• Is aware of and actively supports the achievement of departmental goals.

• Proactive team player, strong follow through, quick decision making abilities and able to problem-solve in a fast pace environment.
• Professional mannerisms, appearance and actions (self-confident and committed to high ethics).
• Interpersonal skills, with the ability to build strong relationships at all levels.
• Ability to clearly explain technical subjects to clients.
• Strong organizational skills and the ability to manage change effectively.
• Strong verbal and written communication skills with customers, supervisors and co-workers.

Level Requirements

• Minimum of one (1) year horticultural education or equivalent experience.
• Tropical horticultural background preferred
• Must have a valid Washington State Drivers License and maintain a clean driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to stand for extended periods of time. Occasionally required to work on ledges with exposure to heights.
• Must be able to hand-carry buckets of water weighing 20-25 pounds frequently and on a daily basis.
• The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Varied Field Environment performing outdoor work with moderate to occasional loud noise.

This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks that may be assigned. As the nature of business demands change, so may the essential functions of this position.