The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.

PROGRAM/DEPARTMENT DESCRIPTION

The Performance Management and Quality Improvement (PMQI) Manager will support the implementation and oversight of the Office of Performance Improvement's activities within BPHC with a focus on supporting Quality Improvement and Performance Management initiatives across the Commission. The PMQI Manager will work closely with the OPI Director to facilitate and sustain the implementation and monitoring of QI projects aimed to improve performance on measures of import to each Bureau, Operational Office, and Public Health Service Center (PHSC). This is a grant-funded position with funding for five years, and the activities under this role contribute to the goals and objectives defined within the CDC Infrastructure grant.

DUTIES

• Working to help BPHC become an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
• Lead the implementation of relevant BPHC Performance Management and Quality Improvement (PMQI) Plan strategies.
• Creates and manages processes for monitoring, maintaining, and updating the agency PMQI Plan.
• Lead research activities related to quality initiatives to ensure continuous quality improvement and use of evidence based and best practices.
• Lead and convene ad hoc QI teams, project teams, etc. Ensures regular and open communication with all relevant stakeholders. Plans and facilitates meetings.
• Recommends strategic prioritization of projects and ensures alignment between Performance Management System/Measures and QI efforts.
• Ensures that QI projects are grounded performance measures and performance monitoring practices.
• Leverage performance improvement tools/methods to streamline BPHC processes, improve customer service and enhance agency efficiency and effectiveness.
• Collaborate with the Consortium for Professional Development to ensure alignment between observed Performance Improvement training/capacity needs across Bureaus/PHSCs and relevant workforce development efforts.
• Serves as coach for BPHC staff to apply quality improvement principles to their programs.
• Direct and manage assigned projects. Seek out additional opportunities for QI Projects.
• Under the strategic guidance of the OPI Director, works autonomously to prioritize and execute improvement projects and initiatives. Models and fosters characteristics of an organizational culture of continuous quality improvement.
• Aligns projects with/works towards Public Health Accreditation Board (PHAB) accreditation standards and requirements for Quality Improvement projects and performance measurement.
• Prepares presentations and reports; delivers presentations. Identifies and pursues opportunities to share successes and learning beyond BPHC and to exchange effective practices with other local health departments.
• Advocates for the use of quality improvement, performance management, and workforce development methods, tools, and practices throughout the organization.
• Provides support and coaching to staff engaged at all levels of performance improvement efforts.
• Conducts data analysis and develops dashboards and visualizations for various projects.
• Under the direction of the OPI Director, manages the agency Performance Management and Quality Improvement staff committee, inclusive of recruitment/engagement; meeting management/facilitation; coordination support of counsel projects; process creation/documentation (eg: quorum for decision-making); maintain charter; other maintenance functions as pertains to the body and its functions.
• Ensure coordination between PMQI staff committee, agency PMQI Plan and Strategic Plan, workforce development plan, city CHNA/CHIP, and Bureau/Office/PHSC-level QI projects.
• Demonstrates how data and information are used to improve individual, program, and organizational performance (e.g., selection and use of valid and reliable quantitative and qualitative data, data-driven decision making, data management, performance measurement).
• Uses evidence (e.g., literature, best practices, model/promising/emerging practices) in determining how to evaluate and improve performance.
• Uses input of and feedback from internal and external customers in developing, implementing, and evaluating quality improvement and performance management activities.
• Performs other duties as required.