JOB SUMMARY

Works in a collaborative environment to deliver excellent patient care under the direction of a licensed clinical professional in a clinic or practice environment. This team member is expected to facilitate all aspects of the patient visit experience, including: clinical duties such as room set up and patient preparation, performing office tests, taking vitals, collecting specimens, drawing blood, and giving injections, and immunizations. Cleans and sterilizes equipment. Charts patient interactions (e.g. medical history, medications, vital statistics, test results, etc.) in the patient's medical record.

QUALIFICATIONS

WORKING CONDITIONS

Potential exposure to blood and bodily fluids. Able to handle multiple tasks simultaneously. Remain calm and effective during emergency situations. Expected to utilize Universal Precautions.

ORGANIZATIONAL EXPECTATIONS

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  Flexibility – Demonstrates exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and cultural differences while managing competing priorities.
• Accountability – Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors which contribute to the overall effectiveness of the organization. Accepts responsibility for personal attendance expectations. Communicates effectively, Follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity.
• Excellence – Serves as a role model and performs job responsibilities to the highest standards in every situation. Delivers “Something More” that ensures a more complete and personally satisfying experience for every customer.
• Focus – Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan. All actions are rooted in providing excellent customer service.

ESSENTIAL FUNCTIONS

• Readies exam rooms for patient visits, setting up necessary equipment, instruments, supplies, and sterile field as appropriate.
• Coordinates patient flow into exam rooms in preparation for the visit, gathers and documents pertinent data (e.g. vitals, medications, allergies, etc.) from patient and enters information into the medical record.
• Reviews the charts of scheduled patents prior to the appointment to ensure all medical records, diagnostic reports (e.g. MRI), testing results and correspondence are included in the chart prior to rooming the patient.
• Initiates the process of completing forms needed for appointments and ensures that clinical information entered to date is accurate and complete.
• Facilitates the processing of prescriptions by performing a complete review of medications with the patient and updating the medication list with changes as appropriate.
• Initiates communication with patients on completing pre-appointment requirements (e.g., registration forms, lab tests, x-rays,) via patient preference.
• Maintains complete and accurate patient records to include: documentation of chief complaint and condition, verification of medical history, allergies, medications, vitals and all patient interactions and treatments administered.
• Applies appropriate bracing (DME) and casting as directed by the treating provider.
• Performs basic procedures and tests including point of care testing, blood draws, injections, preparation of specimens, dressing changes, suture removal and BLS (basic life support).
• Assists provider with examination, treatment and basic procedures as necessary.
• Assists with or performs special procedures within limits of training and protocol under the supervision of a provider.
• Serves as primary clinical contact for inbound provider phone inquiries and seeks appropriate clinical responses through proper communication with assigned providers.
• Sends detailed clinical messages and returns patient phone calls in a timely manner.
• Gathers and communicates medical information as directed by the provider and documents appropriately.
• Cleans and disinfects treatment rooms after use, appropriately disposing of used equipment/supplies, removing and storing unneeded medical devices/equipment, remaking bed with clean linens/paper
• Ensures exam rooms are properly stocked with supplies at all times.
• Communicates with patients, physicians, other office staff to provide excellence in patient care experience, including pre- and post- appointment.
• Completes the patient visit by reviewing care plan instructions with the patient and scheduling next appointment where applicable.
• Participates in the quality and performance initiatives of the office.
• Provides clinical coverage for other office locations as directed by supervisor or manager based on practice needs.
• Performs other duties as assigned by supervisor or manager.

SYSTEMS AND INFORMATION

To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance Portability and Accountability Act (HIPAA) and Boston Orthopaedic and Spine Confidentiality of Information Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and information access as appropriate for this position.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed in this job and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The listed duties may be changed at any time at the discretion of the employer.