Position: Revenue Cycle Instructional Designer and Quality Analyst - Epic

Department: PFS Customer Service

Schedule: Full Time

At this time we are only considering candidates who are Epic Certified in Cadence, Prelude, or Grand Central .

JOB REQUIREMENTS

EDUCATION:

• Bachelor's degree preferred with an emphasis in finance, public health, quality improvement, or business. Equivalent work experience in Patient Access will also be considered (5 to 7 years of experience).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :

• Current Certification preferred or must obtain within 12 months of employment.

EXPERIENCE:

• Minimum of 5-7 years hospital patient access experience or similar registration experience.
• Epic experience preferred.

KNOWLEDGE AND SKILLS:

• Sound judgment and critical thinking
• Strong analytical, verbal and written communication skills, as well as interpersonal and presentation skills
• Strong PC experience and Microsoft Office: experience required including Access, Excel and PowerPoint, Word skills required.
• Ability to prioritize and handle multiple tasks
• Strong organization and follow-through skills
• Accuracy and attention to detail
• Strong customer service and interpersonal skills
• Strong communication skills
• Must be flexible and able to function within a team
• Ability to maintain composure in stressful circumstances

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Ensure that data-driven performance management and QI programs are designed and implemented in a manner that aligns with the organization's strategy and mission.
• Monitors the effectiveness of the performance management and quality improvement programs on a timely and an ongoing basis.
• Reviews and analyzes data to determine issue trends and develops remediation plans and/or workflow resolutions
• Reviews, updates and documents policies, procedures and subsequent workflows/issue resolution
• Ensure effective data management for quality improvement projects. Has knowledge of measurement framework, and is responsible for the design, development and implementation of key metrics and data collection tools. Oversees and conducts data analytics and data integrity.
• Presents metric driven information and workflow opportunities to Patient Access leadership
• Produces PowerPoint and other electronic media to inform, train, educate and engage team members
• Develops and maintains positive, collaborative, supportive working relationships with all members of the Patient Access Team
• Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals.
• Other duties as assigned by Quality & Patient Safety Manager or Executive leadership of Quality and Patient Safety. IND123

Equal Opportunity Employer/Disabled/Veterans