Service Depot Supervisor

WHO WE ARE:

Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.

ROLE DESCRIPTION:

Oversee the Service Depot Department and Staff in providing customers with highest quality of care and attention in all areas including installation and ongoing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Oversee the day to day Service Depot Activities 
• Oversee and coordinate the Service Hot Swap replacement and Readiness process
• Support and respond to internal and external customer part order questions
• Communicate directly with HQ to improve backorder parts turnaround time and needs
• Manage and oversee back-ordered parts status and report to the appropriate group
• Adhere to guidance from HQ for all parts orders
• Communicate directly with HQ to support customer and business needs
• Track in/out of material, report on status, and ready material for shipment 
• Oversee digital detector repairs to ensure process is being followed
• Management of Consignment and FSL Stock in conjunction with Field Service Team
• Back-up Depot Service Support 
• Back-up Phone support for CSR
• Oversee readiness of DEMO equipment that is routed through the Service Depot for update, maintenance and repair
• Work independently and in team environment, both intra and interdepartmentally
• Implement and Management of CAPAs
• Maintain and schedule equipment calibration
• Maintain and schedule equipment Preventative Maintenance inspections
• Special projects and trainings as needed
• Required to wear dosimeter when in direct contact with radiation emitting devices

• Bachelor’s Degrees or equivalent experience preferred 
• Comprehensive understanding of Depot Service Business, 1 year experience
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management and customers
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Customer focused with exceptional problem solving skills

• You must be excellent with technology, and be able to demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds 
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit for long periods of time 
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

About Boston Imaging

Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https://www.bostonimaging.com/ .

We offer a comprehensive benefit package which includes;

- 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

- Dental coverage through Delta Dental

- Vision coverage by VSP

- Company paid Short-term and Long-term Disability coverage

- $1 for $1 401k match up to 5% managed by Fidelity

- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more! 

Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica for any questions or requests. 

Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.