The Global L&D Intern will have a key role in supporting the operational quality and execution of our global training events, in particular with a focus on supporting our faculty (trainers and facilitators). Our training programs are essential for consulting staff in building core capabilities, helping them to develop their networks and providing them with affiliation opportunities.
The programs you will support will vary and will be cover both live in-person training as well as live virtual training. Program sizes range from around 30 to 150 participants and take place throughout the year. The core audience you will support will be learners in our leadership cohorts.
You will work up to 20 hours per week and during the holidays may have the opportunity to work additional hours. We are looking for someone who relishes working in an internationally diverse team. An individual who has a passion for delivering outstanding customer service, is highly organised, is energised and skilled by organizing and hosting events (be that virtually, hybrid and/or in person), is able to learn new technologies and systems quickly, is confident and comfortable in a virtual setting as well as being prepared to deliver outstanding service in any onsite event.
To be successful you will need to have the ability to think on your feet, to problem solve and to communicate at all levels to deliver quality experiences for our participants and trainers. You will also need to show that you can operate independently as well as having the ability to work as a team, that you can handle multiple tasks at one time and that you have the experience in adapting to last minute changes and demands.
Your responsibilities will include but are not limited to: 

• Support the faculty team in scheduling and organizing trainers for each event 
• Ensure the faculty database is up to date and accurate 
• Assist the Learning and Development coordinators in running successful training events 
• Correspond with internal and external contacts 
• Internet searches to support team objectives 
• Preparation of conference and training documents 
• Being present at some training events to support the team in all aspects of operational success 
• Preparation and presentation of data in Excel, Word and PowerPoint 
• Additional tasks and project work as required 

We are looking for this person to have: 

• Current student, ideally with a focus on event management, marketing and/or other disciplines like HR 
• Firsthand experience in event management beneficial 
• Passionate about organizing and planning events 
• Strong attention to detail
• Computer literate; particularly using Excel, PowerPoint, Outlook, Word 
• Confidence in using data and analytics where
• Excellent verbal and written English, given we are working in an international team 
• Strong customer service centered approach to work 
• Ability to use initiative and think on your feet 
• Team player who is approachable, committed, flexible and reliable 

This is a key support role for the team and can be busy during peak periods, so remaining calm under pressure is also necessary.