1 Customer Demand and Administrative Coordinator Job in Woburn, MA

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Customer Demand and Administrative Coordinator

Boston Centerless1

Woburn, MA | Full Time

$99k-147k (estimate)

2 Months Ago

Customer Demand and Administrative Coordinator

$99k-147k (estimate)

Full Time 2 Months Ago

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Boston Centerless1 is Hiring a Customer Demand and Administrative Coordinator Near Woburn, MA

POSITION: Customer Demand and Administrative Coordinator REPORTS TO: Customer Experience ManagerSUMMARY: The Customer Demand and Administrative Coordinator reports to the Customer Experience Manager. She/He is responsible to coordinate long term orders such as blanket and Kanban orders, and handles assigned administrative support duties for the CE Representatives and CE Manager. KEY RESPONSIBILITIES:

Manage Kanban and Blanket orders:

Maintain an accurate list of all open multi-release orders
Coordinate with CE Reps for any release request
Work with OPC and production management to deliver material on-time to customers
Coordinate with Sales and with the customers directly to obtain accurate forecasts
Coordinate with the Material group to anticipate lead times that may affect deliveries
Advise Sales / Customers on re-order times to ensure continuity of supply
Provide Sales with reports by territory
Assist in the procurement of gap material if needed to avoid supply interruptions. Escalate to management as needed.

Support CE Reps with the following:

Customer updates and Paperwork requests
- Provide customers with requested paperwork (proofs of delivery, Packing lists, Certs, Certificates of Compliance, etc.)
- Send order confirmations to customers as required
- Help process RMAs as required for Customer complaints and Material return
Enter ICNs as required for:
- Sales Order changes requested by OPC
- Kanban and Blanket orders releases
Enter RMAs as required for:
- Customer complaints
- Material Returns
HubSpot Data Entry
- Enter Company and Contact information
- Send new customer packet
- Enter new customers into BizOps
- Follow up with finance on credit status
Internal Backup
- Cover/Backup CE’s e-mail (sick days & vacations)
- Assist with incoming customer calls
- Assist with Internal/OPC Requests
- Sales Order Entry
- Open Order report
Maintain KPIs
Gather data from ERP, CRM and quoting software to maintain dashboard KPI
Assist Customer Experience Manager with the gathering of data for department weekly KPIs

JOB QUALIFICATION/BACKGROUND REQUIREMENTS:

5 Years sales, marketing or customer Service support experience OR Secretarial Studies Degree OR any 4-year college degree.
Solid working knowledge of Microsoft Word and Excel
Working knowledge of ERP Systems (M2M preferable)
HubSpot CRM experience a plus
Professional communication skills, both oral and written
Ability to prioritize and meet deadlines

PERSONAL ATTRIBUTES:

Strong analytical and problem solving skills; good with numbers
Excellent written and verbal communication skills
Strong organizational, multi-tasking, and time management skills
Strong team player, who prefers working in a team environment and has a successful history working with multiple departments within a company
Displays our core values (TITE)
- Trustworthy
- Not afraid of a challenge / Can do attitude / Initiative
- Team player willing to help others to “lighten their load” (Key to this job)
- Pride in their work, doing it to the best of their ability

ABOUT THE COMPANY: We're 21st century artisans - utilizing state-of-the-art technology and old-world craftsmanship to provide precision metal bars, pre-production blanks, and material preparation services to companies machining high precision components for a host of industries, such as medical device and automotive - helping them achieve success through streamlined operational excellence.At Boston Centerless, we have built an enduring character and approach to business that we call the “BC Way”. The BC Way transcends the products we sell, the markets we serve, and any of our leaders and individuals. This practice is why we come to work every day (Core Purpose) and how we choose to conduct ourselves through guiding principles (Core Values).We strive to set an example for the manufacturing industry and continually look to improve customer experience, as well as our work environment. Within our company, we celebrate upholding our Core Values with the Golden Bar Award which is given to associates to recognize their exemplary efforts.Our Service Vision of Raising the Bar with every Interaction, with both internal and external customers, translates our ambition of excellence in customer service through exactitude, engagement, and extraordinary attitude and experience.Core Purpose:To be a role model for U.S. manufacturing.Growth ● Opportunity ● Pride ● Significance ● Secret Service ● CommunityCORE VALUES: be Trustworthy ● take Initiative ● put the Team First ● demonstrate ExcellenceService Vision:Raise the bar with every interaction.Service Pillars:be Exact ● be Engaged ● be Extraordinary