Bossier Parish Communications is seeking a dedicated Communications Officer to join our team. The ideal candidate will handle emergency and non-emergency calls, dispatch resources, and provide callers with critical information. This role is crucial in ensuring effective communication during emergencies.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
The Communications Officer should possess the following specific knowledge and abilities:

Knowledge of:

• Proper, safe use, and maintenance of computer equipment, radio equipment, tools, devices, and facilities
• Principles, practices, and procedures of modern fire service dispatching
• The Incident Command System (ICS)

Skills in:

• Applying call interrogation, emergency medical dispatch, and fire dispatching techniques and procedures
• Applying agency rules, regulations, policies, and procedures pertaining to call transfers, fire, and EMS dispatching
• Proficiency in Typing
• Demonstrating mechanical aptitude as required in the operation of radio, computer, and telecommunications equipment
• Analyzing information received from a caller and adopting an effective course of action.

Ability to:

• Work well with other people in a team concept environment
• Speak English clearly and succinctly in a well-understood voice, using good diction
• Read small-scale maps
• Work a minimum of a 40-hour week, which may include any work shift, weekends, and holidays
• Be available for overtime shifts on short notice
• Read, understand & apply a variety of call-taking and fire/medical-dispatching information and materials
• Understand and follow both oral and written instructions promptly and accurately
• Communicate effectively in both oral and written forms

· Capacity to analyze information quickly and make informed decisions

• Reason and act decisively under stressful and/or emergency situations
• Pass a background investigation that relates to the job requirements

ESSENTIAL JOB FUNCTIONS:
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skills typically required, and the scope of responsibility, but they should not be considered an all-inclusive listing of work requirements.

• Interrogates callers and interprets information via telephone
• Transfers calls or dispatches resources per agency policies
• Acts as a relay point between Fire/EMS units in the field and allied agencies
• Tracks availability/status of fire and medical service resources and acts on requests from field units for additional resources
• Operates the Center's computer-aided dispatch system, 9-1-1 telephone, and two-way radio systems, including telecommunications devices for the speaking or hearing-challenged
• Furnishes Emergency Medical Dispatch pre-arrival protocols by telephone

· Strong data entry skills with high accuracy

• Accepts responsibility for accuracy in completion of agency forms and records
• Follows policy in sending/receiving agency-related information via telephone and computer
• Attends Center training activities
• Maintains an awareness of Bossier Parish geography, landmarks, and major streets
• Maintains a harmonious relationship with all Center personnel, public safety agencies, all other organizations, and the community at large
• Performs routine housekeeping to maintain the Center in a clean and neat condition
• Accepts and completes all staff assignments and/or special projects as directed by the administrative staff
• Performs related duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload

EDUCATION AND EXPERIENCE:

Age:

• Must be at least eighteen (18) years of age.

Education/Training:

• Possess a high school diploma or equivalent GED certificate.

Experience:

· Prior experience in communications or public safety is beneficial, but no experience is required.

DISCLAIMER

This classification is not an exhaustive statement of duties, responsibilities, and requirements. Employees are required to perform other job-related tasks/functions as assigned by their supervisor.

NONDISCRIMINATION IN EMPLOYMENT

Bossier Parish Communications will not unlawfully discriminate against employees or job applicants on the basis of sex, race, color, religious creed, national origin, ancestry, age, marital status, sexual orientation, physical or mental disability, status as a veteran, or any other basis prohibited by federal, state, or local law.

Work Remotely- No

Job Type: Full-time

Pay: $40,000.00 Starting

Benefits:

• Retirement plan
• Health insurance
• Dental Insurance
• Life insurance
• Paid time off
• Optional Vision and Short/Long Term Disability Insurance

Schedule:

• 8-hour shift

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Applications can be downloaded at https://bossiercommunications.org/assets/B911APP.pdf and emailed with a resume to employment@bpcd1.org or dropped off at 4601 Palmetto Rd. Benton, La 71006, Monday through Friday from 8:30 AM-4:30 PM.

;

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 457(b)
• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• Military leave
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Extended hours
• Holidays
• Overnight shift
• Overtime
• Rotating shift
• Rotating weekends

Work Location: In person