Overview

The Front Desk Supervisor is responsible for welcoming and handling all guest transactions in a quick, accurate and pleasant manner.

Bosselman has many benefits to offer you that you will not find anywhere else like :

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through :

Responsibilities

• Ensures uniform and personal appearance is clean, professional and falls within brand standards as well as the Bosselman handbook.
• Greets and registers guests.
• Collects the proper payment including any cash deposits.
• Answers phones in a friendly manner by stating the Hotel name, city and your name.
• Takes reservations via phone or walk-in.
• Keeps your work area clean, stocked, and organized at all times.
• Brews and serves coffee as needed.
• Strips linens and towels from the rooms upon guest check out.
• Sorts and begins laundry as it arrives in the laundry room; performs all laundry functions including sorting, washing, drying and folding as needed.
• Ensures the lobby and laundry area is clean and in working order.
• Keeps employee restroom and lobby restroom maintained.
• Sets up and verifies all wake-up calls.
• Balances all invoices, cash and check transactions at the end of shift.
• Handles guest relations in a professional manner.
• Attends all scheduled department meetings.
• Completes all shift duties by the end of each shift.
• Practices all company safety procedures to ensure a safe environment for employees and customers.
• Performs light shoveling and salting of sidewalks and entryways during winter season.
• Completes in a timely manner any extra duties assigned by the manager.
• Completes all brand standard training.
• Completes all Bosselman LMS training.
• Ensures that front desk staff is in proper uniform and neat in appearance.
• Coordinates front desk duties and resolve problems as they arise.
• Provides friendly and competent customer service with a smile.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

Additional Job Duties :

Assists with other duties, as assigned in a timely manner.

Supervisory Responsibilities :

Directly supervise 5 or more employees in the absence of management.

Qualifications

Education and / or Experience (include certs or licenses needed) :

Motel / hotel, retail or guest service experience preferred.

Minimum Qualifications :

• Display use of good judgment and demonstrate leadership capabilities.
• Must be able to work well with others and independently.
• Must have reliable transportation and phone.
• Must have basic computer skills.
• Must be available to work holidays, weekends, or any time needed.
• Must be able to communicate in English. IF APPLICABLE
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

The employee must occasionally lift and / or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear;

occasionally sit, climb or balance, stoop, kneel, crouch or crawl.

Last updated : 2024-06-04