Overview

The Information Technology (IT) Intern’s role is to provide a valuable IT learning experience for a college student while accomplishing work that adds value to Bosselman Administrative Services, Inc. 

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Provides “ownership” of assigned problems through final resolution.
• Ensures the confidentiality and security of individual and company information.
• Logs all activity in our IT Ticketing System. Responsible for tracking and closing tickets assigned. Accurately documents instances of hardware failure, repair, installation, and removal.
• Supports development and implementation of new computer projects and new hardware installations.
• Conducts research on computer products.
• Performs on-site analysis, diagnosis, and resolution of complex problems.
• Receives and responds to incoming calls, messages, and/or e-mails.
• Constructs, installs, and tests customized configurations based on various platforms and operating systems.
• Liaises with third-party support when needed.

Additional Job Duties:

• Complies with all Department IT policies and Company Policies.
• Keeps all information and data confidential.
• Enforces all company software and hardware standards.
• Assists in other duties as assigned.

 Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Qualifications

Education and/or Experience (include certs or licenses needed):

• Must be working on a college diploma or university degree, preferably in the field of computer science or MIS.

Minimum Qualifications:

• Knowledge of Microsoft Server and Active Directory.
• Knowledge of Cisco Routers, Switches and ASAs.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Physical Requirements: The physical demands described here are representative of those that must be met by the Information Technology Intern to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• On-call availability.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Physical attendance at the primary work location is required.