Job Description

The Associate Customer Supply Chain Consultant has ownership for securing customer satisfaction by securing both operational and logistical excellence for their respective customers, in the Automotive Industry.

This role will require the customer analyst to communicate and cooperate within a cross-functional environment. The customer analyst should be proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments.

Furthermore, this associate should take an active role in driving improvement actions within other areas of the business in order to maintain one call resolution and exceed customer expectations.

This role will require

• Development of strong relationships with cross functional teams including sales, all customer supply chain departments, Bosch warehouses, and external service providers for 'Key Accounts' in the scope of responsibility.
• Documentation and understanding of the claims / dispute process for NA customers.
• Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings
• Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation / preparation, and support for management reporting

Qualifications

• Bachelor’s Degree or equivalent relevant experience required.
• 2 years of customer service / inside sales / account management experience.
• Automotive industry experience preferred.
• Sales and or logistics planning experience preferred.
• Should be customer service oriented and have experience handling customer demands.
• SAP experience strongly preferred.
• High Proficiency with MS Office including Excel required.
• Should possess strong analytical and organization skills.
• Must be detail-oriented and customer service oriented.
• Ability to work in team and one on one environments.

Additional Information

Comprehensive Benefit Offering All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability (after 30 days)
• Paid Time Off & Holidays
• 401K with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire.

Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide.

Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.

As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology.

We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business.

We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.

Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Last updated : 2024-05-09