ESSENTIAL FUNCTIONS:

• Provide outstanding guest service to coffee shop customers at all times.
• Prepare and serve beverages to guests while working behind a counter.
• Serve cake and pastry products.
• Receive money and/or credit cards and use a credit card machine and POS system.
• Keep the coffee shop well stocked.
• Ensure all beverages are prepared according to beverage guidelines and in a timely manner.
• Maintains the cleanliness of the coffee shop area.

JOB PREREQUISITES:

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning mixture of coffee drinks

This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her Supervisor.

EXPERIENCE: Coffee shop experience a plus; food service/beverage server experience preferred.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license. Must be Serve Safe Certified.

PHYSICAL REQUIREMENTS: Ability to maneuver in the casino with visual acuity to observe and react to handle customer questions and complaints. Position requires standing for entire shift. Ability to operate POS system and work with hot equipment and products.

WORK ENVIRONMENT: Work in casino operations containing second hand smoke, high noise level and bright/flashing lights. Must be able and willing to work nights, weekends and holiday.

SPECIAL WORKING CONDITIONS: Be able to lift 50lbs, Able to push or pull on a flatbed cart 300lbs, be able to hear, talk, taste, feel, smell, see and walk, have normal memory retention, be able to read and write and speak basic English, have overall good physical and mental health and have good dexterity in fingers, to be able to hold and manipulate product or machinery.