Job Description: Summary Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We shipped 33M units in 2022 and are continuing our exponential growth! Currently a top 5 seller on Amazon, we boast over 1,150 global employees that span over 22 global locations, with 9 global distribution centers that sell in 60 countries. Responsibilities Lead team of 30 associates in our direct-to-consumer/pick, pack, ship department to hit productivity, quality, and ship on time targets Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager Responsible for ensuring department meets production and quality goals Ability to shift plan and labor share in accordance with daily goals and order numbers Facilitate open communication between 1st and 3rd shift to ensure teamwork to achieve common goal Provide direction to supervisor, coordinator, and leads in department and across shifts to ensure changes/updates in policy and procedure are communicated Promote a positive work environment through excellent verbal communication, listening, and promoting company standards Tracking attendance and approving timecards for associates Coaching, training, and re-training associates on labeling/packaging procedure Resolving employee relations matters and conflicts, working with HR to develop sustainable solutions Monitor productivity and make recommendations to reach and exceed metrics Administer progressive discipline due to employee behavioral/productivity issues Help contributors understand and connect to our vision, mission, strategy, and business priorities Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines Manage leads to ensure they are working closely with team members by training, coaching, and problem-solving issues with orders (if applicable) Uphold company policies and professional workplace behavior by leading by example Problem solving in real time using counting and basic math Familiar with Warehouse Management Software to track and solve problems with orders Work cooperatively with other managers, supervisors, coordinators, and leads Ability to have a flexible schedule and come in outside of normal working hours to provide coverage for management staff when needed. Qualifications 3-5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment Minimum of 1 years of operations experience in a warehouse/distribution, logistics environment Able to maintain confidentiality Familiar with Warehouse Management Software to track and solve problems with orders Must be able to display effective communication to associate, management and executive staff members Prior experience creating and executing a shift plan Understanding of basic math and excel formulas Understands how important process control is to the business Flexible- Embraces Change Problem Solver Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail Previous experience/knowledge of Workday preferred Ability to maintain confidentiality Ability to follow procedure, practice sound judgment and practice a fair and consistent management style Comfortable working and communicating with a diverse employee demographic Excellent multi-tasking skills with the ability to prioritize Physical Demands Ability to walk or stand for 8-10 hours Ability to lift up to 50 lbs by hand Pallet jack experience (electric or non-electric) Pull, push, bend, kneel, crouch OT required during peak season (25-30% of the time) Benefits Medical PPO and HSA with employer match plan options Dental, Vision, STD, Supplemental Insurance plans Company Paid LTD and Life Insurance 401K match - Match 100% up to 3% and 50% from 3.1% - 5% 4 weeks of PTO, accrued semi monthly 8 company paid holidays Paid bereavement Stocked marketplace with late-night meal options Product Giveaways Pattern equity grant of RSUs For 3rd shift ONLY: 4-day, 10–11-hour shift schedule Shift Details 1st shift Shift Days: Monday - Friday Shift Hours: Overtime vs. Regular schedule Regular Schedule: 9:00 am - 5:30 pm Overtime: 7:00 am - 5:30 pm 3rd shift Shift Days: Sunday night - Wednesday night Shift Hours: Overtime vs. Regular schedule Regular Schedule: 6:00 pm - 4:30 am Overtime: Add 8-10 hour Thursday night shift 6:00 pm - 4:30 am This position will be required to arrive at least 30-minutes before start of shift to run a pre-shift meeting Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ecommerce is booming. The challenges we solve are exciting. And we’re just getting started. We’re looking for talented people with plenty of hustle to change the game at Pattern. Is that you? Let's chat