We're hiring a Retail Manager at our Fargo, North Dakota Border Bank!

The Retail Manager supervises the Retail team and is accountable for the customer experience, growth, and policy/procedure adherence of retail at the Fargo location. They will also directly serve customers with all retail functions, including teller transactions, account opening/servicing and retail lending.

This Retail Manager position will include administrative retail responsibilities as well due to the lower volumes and customer traffic at this location. Administrative duties may include report generation, program and training support, maintaining procedural resources, incentive tracking, quality assurance and procedural support along with audit and report monitoring.

Retail Manager Accountabilities:

• Create an exceptional customer experience from start to finish. Help customers make the most of their accounts by answering questions, completing maintenance, and proactively offering solutions.
• Contribute to branch goals for growth and relationship building. Actively participate in retail initiatives and campaigns. Engage and educate customers and prospects via multiple channels.
• Be knowledgeable about and educate customers on additional banking products and services such as checking and savings accounts, CDs, IRAs/HSAs, debit cards, retail loans, credit cards, cash management and electronic banking. Always prioritize the customer's best interest in sales related activities.
• Be generally familiar with non-retail products the bank offers and actively refer customers to the appropriate department/individual for those products. Establish deposit relationships to further serve customers of other areas of the bank.
• Manage retail loan portfolio, as assigned, or originated, by servicing, research, maintenance, tickler follow up and enacting past due procedures.
• Manage the staff performing the retail functions. This will include participation in employee selection, training, motivation, and monitoring performance against established standards. Ability to lead and influence the retail team through banking objectives/goals.
• Maintain accurate records and timely processing of employee timecards, scheduling, and time off.
• Active involvement in community and civic organizations, as appropriate, to represent the bank in the community.

Border Bank Employee Benefits:

• Paid Time Off & Paid Holidays
• Parental Leave & Childbirth Recovery Leave
• Health & Dental Insurance
• Flexible Spending Account
• HSA Employer Contribution
• 401k Employer Match
• Bank paid Life Insurance & Long-Term Disability
• Optional Life Insurance
• Globe Life
• Colonial Life
• Employee Assistance Program (EAP)
• Wellness Benefit
• Civic and Recreational Benefit
• Verizon Discount
• Border Points Benefit
• Border Bank Gear
• Education Assistance

Applications will be accepted until the Retail Manager position is filled.