Just An Overview…
As a Website Consultant, you will onboard new website customers and guide them through the website build process. Once a customer’s website has launched you will help them by submitting an ongoing edits they request to our DEV teams. This is accomplished through phone and email communication and requires you to gather all assets and feedback from the customer.

What You’ll Be Doing...

• Act as a point of contact for customers are building or maintaining a website with us.
• Maintain excitement and builds value in website product
• Gather feedback from customers during each step of the build/edit process and organize them appropriately for website design employees
• Provide excellent customer experiences
• Provide basic consultation during initial build of website to ensure a successful product at the end
• Provide basic feedback to customers in regards to the appropriateness of their requests
• Meet department KPIs
• Meet department SLAs
• Complete assignments from Website Client Services Team Lead

What You’ll Need to Succeed...

• 1 years of customer service experience (both phone and email)
• Proficient in Google Apps and Tools (ie: Gmail, Drive, etc)
• Proficient in Microsoft Word and Excel
• Ability to present oneself as an expert on the phone and in email.
• Ability to de-escalate and save customers who want to cancel.
• Ability to work fast and accurately with minimal supervision at a high level of quality
• Ability to complete assignments by set deadlines
• Ability to build relationships with customers
• You have a personal sense of pride in your work
• You have a positive attitude and are trustworthy

• Internal employees must have at least 6 months experience as a website maintenance specialist

We’re Especially Interested If…
You have 6 months of digital marketing or technical support experience

Compensation: $14/ hr DOE

• This full-time position is eligible for benefits including; Health, Dental, Vision & 401k.

Schedule: Full-Time, Monday - Friday from 8am to 5pm. Regular and predictive attendance is required

Why Join Us?

• We love our internal hires! You’ll have opportunities to advance within a fast-growing company.
• Culture is important to us. Do you like Halloween desk decorating contests? How about scavenger hunts for Star Wars action figures? Then you’ll enjoy coming to work in our fun and exciting work environment!
• Continuous learning and improvement!
• Free soda, ping pong, foosball, subsidized vending machines, company parties and treats, movie premieres, and more! Could it get any better?

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