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Booking with Brooke is Hiring a Virtual Reservations Specialist Near Atlanta, GA
We are currently seeking a Virtual Reservations Specialist to join our team and assist in managing reservations and bookings for our clients. Job Description:As a Virtual Reservations Specialist, you will be responsible for handling all aspects of reservations and bookings for our clients in a remote capacity. You will work closely with customers to ensure their needs are met and provide exceptional service throughout the reservation process. Key Responsibilities:
Respond to customer inquiries via phone, email, and chat regarding reservations and bookings
Process reservation requests accurately and efficiently
Coordinate with clients and internal teams to ensure availability and confirm bookings
Provide information to customers regarding pricing, availability, and policies
Assist customers with modifying or canceling existing reservations when necessary
Handle customer complaints or issues with professionalism and empathy, striving to find satisfactory resolutions
Maintain accurate records of reservations and customer interactions in the database
Collaborate with other team members to optimize processes and improve customer satisfaction
Requirements:
Proven experience in a customer service role, preferably in reservations or hospitality
Excellent communication skills, both written and verbal
Strong attention to detail and accuracy in data entry
Ability to multitask and prioritize in a fast-paced environment
Ability to work independently and remotely with minimal supervision
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus
Benefits:
Remote work opportunity
Travel and Entertainment Discounts
Opportunities for professional development and advancement