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Virtual Reservations Specialist
$60k-78k (estimate)
Full Time 4 Weeks Ago
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Booking with Brooke is Hiring a Virtual Reservations Specialist Near Atlanta, GA

We are currently seeking a Virtual Reservations Specialist to join our team and assist in managing reservations and bookings for our clients.
Job Description:As a Virtual Reservations Specialist, you will be responsible for handling all aspects of reservations and bookings for our clients in a remote capacity. You will work closely with customers to ensure their needs are met and provide exceptional service throughout the reservation process.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat regarding reservations and bookings
  • Process reservation requests accurately and efficiently
  • Coordinate with clients and internal teams to ensure availability and confirm bookings
  • Provide information to customers regarding pricing, availability, and policies
  • Assist customers with modifying or canceling existing reservations when necessary
  • Handle customer complaints or issues with professionalism and empathy, striving to find satisfactory resolutions
  • Maintain accurate records of reservations and customer interactions in the database
  • Collaborate with other team members to optimize processes and improve customer satisfaction
Requirements:
  • Proven experience in a customer service role, preferably in reservations or hospitality
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and accuracy in data entry
  • Ability to multitask and prioritize in a fast-paced environment
  • Ability to work independently and remotely with minimal supervision
  • High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus
Benefits:
  • Remote work opportunity
  • Travel and Entertainment Discounts
  • Opportunities for professional development and advancement
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Job Summary

JOB TYPE

Full Time

SALARY

$60k-78k (estimate)

POST DATE

05/20/2024

EXPIRATION DATE

06/04/2024

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