1 Telecommunications Operator Job in Portsmouth, VA
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Bon Secours Mercy Health is Hiring a Telecommunications Operator Near Portsmouth, VA
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Telecommunications PBX Operator– Maryview Medical CenterI. Primary Function/General Purpose Of PositionResponsible for establishing or assisting connections between patients, physicians, security, hospital personnel, or the general public to the department/extension requested. Responsible for the Medical Practice Answering service. Assist with all emergency codes in a timely manner, making sure all needed personnel responds to the proper location.
II. Employment Qualifications
- High school graduate or GED w/in 6 months of hire
- Six months experience in telecommunications, telephone customer service, healthcare environment, or with an answering service is preferred.
- Computer literate.
- Ability to handle multiple tasks, be flexible and adaptable
- Ability to interact professionally with other departments, medical staff, or the general public.
- Treat all callers with courtesy and respect.
- Be articulate, have strong written communication skills, a pleasant friendly voice, and a professional appearance.
- Ability to work with little or no supervision during weekend and night hours.
- Answers and routes internal and external calls; provides telephone assistance to all customers without neglect. Documents and reports telephone malfunctions of communications systems to repair service and supervisor.
- Notify physician and staff for routine operations; provides notifications for medical alert (e.g. emergencies, code blue, etc.) and signals “all clear” when appropriate. Assist other departments with codes as needed.
- Answers all incoming calls associated with answering service and processes as directed by physician’s standing orders; maintains accurate, clear messages and documents all incoming calls, outgoing calls, and notifications; maintains confidentiality and security pertaining to messages; updates daily on-call schedule and enters information into computer.
- Present for scheduled shifts, required medical center and department meetings, and participates in training opportunities.
- Updates daily on-call schedule; provides information regarding visiting hours, patients, conditions, and room numbers when information desk is not staffed.
- Assists Lead Operators in the onboarding of new employees when asked.
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
- Benefits offerings vary according to employment status
Job Summary
Full Time
Hospital
$33k-40k (estimate)
05/23/2024
06/08/2024
bsmhealth.org
WILLARD, OH
15,000 - 50,000
Private
$5B - $10B
Hospital
Related Companies
The job skills required for Telecommunications Operator include Customer Service, Telecommunications, Confidentiality, Written Communication, Integrity, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Telecommunications Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telecommunications Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Telecommunications Operator positions, which can be used as a reference in future career path planning. As a Telecommunications Operator, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telecommunications Operator. You can explore the career advancement for a Telecommunications Operator below and select your interested title to get hiring information.
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